Job Title : Operations Admin (Associate & Senior Specialist)

Fulltime

Location : (Hyderabad, Pune or Bengaluru)

Working Hours : EST hours (5:30 PM - 2:30 AM IST)

About the Role

As operations administrator you will be the go-to resource for operations in the areas of participant satisfaction, ticket management, program support, workflow improvement suggestions, and general support of delivery service. Candidates must have solid written and verbal command of the English language and be able to work US business hours. This isa customer-facing role.

Responsibilities

- Learn and become fluent with our platform and operating metrics to confirm servicestandards are met and exceeded
- Be a great listener, be able to ask probing questions, be able to understand concerns,and be able to overcome objections in an effort to help clients understand value
- Candidate must have strong command of written and verbal English language
- Manage user communication and follow up to support program service questions andusage
- Oversee and coordinate the delivery contractor lifecycle processes, includingonboarding and offboarding, as well as assignment updates
- Generate, analyze, and summarize reports to provide actionable insights and informdecision-making for stakeholders
- Talk to participants about their survey responses to understand their feedback. Becomfortable having unique and sometimes complex conversations. Use their input toimprove and adjust programs as needed.
- Partner with Team managers to ensure an excellent participant experience
- Leverage technical and product knowledge to identify and address any issues
- Conduct ad hoc projects for ongoing operational needs as necessary




- Conduct outbound outreach via email to customers (as needed)
- Work cross-functionally to understand customer eligibility requirements and rules
- Ability to handle a large volume of clients and prioritize projects as needs change
- Provide excellent customer service by answering inquiries, determining requirements,resolving problems, and fulfilling requests
- Document new processes and procedures

Required Skills skills you will needWe are looking for a highly skilled and motivated professional with exceptionalcommunication skills and a strong analytical mindset. The ideal candidate should be adept athandling data, proficient in Google Suite, and experienced in working with ticketing systems.This role requires a proactive individual with excellent client-facing skills who can generate,format, and summarize data for leadership teams.

- Key Skills:
- Demonstrate exceptional written and verbal communication skills.
- Engage with clients effectively and professionally, ensuring seamless interactions.
- Utilize Google Suite proficiently to generate reports, format data, apply conditionalformatting, and summarize insights for leadership.( Someone who is intermediatelevel)
- Work with ticketing systems to manage and resolve client requests efficiently.




- Exhibit a strong analytical mindset and leverage data for informed decision-making.
- Act as a self-starter with a sharp presence of mind, taking ownership of tasks withminimal supervision.
- Being comfortable making decisions to best serve participant escalations.
- Customer support and escalations

Preferred Skills

- Good-to-Have Skills:
- Experience in process improvement or optimization.
- Knowledge of AI tools and their applications.
- Familiarity with data visualization tools such as Tableau, HubSpot, or Zendesk.
- 2-5 years of experience in a customer support/service role; Staffing, HumanResources, or Outplacement industry experience is a plus
- Strong communication skills, including a pleasant phone manner and excellentlistening skills
- Technically proficient with:
- Strong knowledge of ticket support systems (Zendesk)
- Strong Google Suite knowledge
- Hubspot, EzText, ability to easily learn new technologies
- Strong analytical skills with the ability to collect, organize, analyze, and disseminatesignificant amounts of information with attention to detail and accuracy
- Detail-oriented, with strong organizational and documentation skills
- Flexible, adaptable, easily handle quickly changing priorities; able to work well withambiguity and have a sense of urgency
- Knowledge of business operations
- A proactive approach to identifying issues and providing recommendations
- Self-starter, comfortable in a home office, and have the ability to be able tomulti-task and be functionally productive and efficient while working across teams
- Service and solutions-oriented attitude, ‘helping’ is your middle name

📌 Operations Administrator (Bengaluru)
🏢 Randstad Enterprise
📍 Bengaluru