Job Description: Assistant Team Lead – Travel & Visa (Sales Support)

- Manage inbound and outbound calls globally with professional telephone etiquette.
- Lead and support the sales team with a strong focus on achieving travel sales targets.
- Possess in-depth knowledge of global travel destinations, visa processes, and inbound/outbound holiday packages (USA, Canada, UK, Schengen, and other visa-required countries).
- Deliver excellent customer service and communication (both written and verbal).
- Assist customers and corporate clients in planning well-organized trips via phone, email, or online platforms.
- Oversee issuance of flight tickets, hotel bookings, and other travel services, with hands-on experience in GDS systems such as Amadeus/Sabre.
- Stay updated on global travel trends, restrictions, rules, and regulations.
- Handle and resolve customer complaints effectively.
- Ensure accuracy of client-provided information,



preparing and verifying documents for visa submissions.
- Guide and mentor team members to maintain service quality and meet performance goals.

Requirements:

- Minimum 2 years of experience as a Travel or Visa Consultant, with exposure to sales support and team management.
- Educational qualification: High school diploma or bachelor’s degree (preference for tourism, travel, or hospitality background).
- Proven ability to build and maintain vendor relationships (existing networks will be an advantage).
- Strong leadership, communication, and interpersonal skills.
- Excellent customer service orientation with problem-solving ability.
- Proficiency in computer applications and travel booking systems (Amadeus/Sabre).

Job Type: Full time

Pay: ₹45,000.00 - ₹50,000.00 per month

Work Location: In person

📌 Assistant Team Lead-Travel Visa (Kochi)
🏢 BV
📍 Kochi