We are looking for a proactive, empathetic, and customer focused Customer Relations Officer to build strong relationships with students and ensure an excellent learning experience.

The ideal candidate should have excellent communication skills, a problem solving mindset, and the ability to understand student concerns and provide timely solutions. The role involves interacting with students, addressing their queries, resolving complaints, gathering feedback, and improving overall customer satisfaction.

Key Responsibilities

- Act as the primary point of contact for students regarding their queries, concerns, and feedback.
- Handle incoming calls, WhatsApp messages, emails, and other customer communication channels.
- Understand student requirements and provide accurate information about courses, subscriptions, exams, and learning resources.
- Resolve student complaints and technical or operational issues in a timely and professional manner.
- Follow up with students to ensure their concerns have been properly addressed.
- Maintain positive relationships with existing students and improve student satisfaction and retention.
- Identify dissatisfied or inactive students and proactively reach out to understand their concerns.
- Collect student feedback and communicate recurring issues and suggestions to relevant internal teams.




- Coordinate with academic, technical, sales, and product teams to resolve student issues.
- Maintain accurate records of customer interactions, complaints, and resolutions in the CRM.
- Identify opportunities to improve the overall student experience and customer service processes.

Requirements & Qualifications

- Bachelor's degree in any discipline.
- Excellent verbal and written communication skills.
- Fluency in Malayalam and a good understanding of English.
- Solid interpersonal and relationship-building skills.
- Good listening skills and the ability to understand customer concerns.
- Patience and the ability to handle difficult conversations professionally.
- Ability to manage multiple customer interactions and prioritize tasks effectively.

Preferred Qualities

- Previous experience in customer service, customer support, or relationship management is an advantage.
- Experience working in an EdTech, education, or student-focused organization is preferred.
- A genuine interest in helping students achieve their learning goals.
- Positive attitude, ownership, accountability, and willingness to take initiative.
- Ability to remain calm and professional under pressure.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Customer Relationship Officer (Kozhikode)
🏢 CHALLENGER APP
📍 Kozhikode