Key Responsibilities

1.

Operations

Management

- Manage and oversee day-to-day operations across all assigned outlets.

- Ensure implementation and adherence to operational SOPs and company policies.

- Conduct regular outlet visits, audits, and performance reviews.

- Identify operational gaps and implement corrective actions.

- Ensure smooth functioning of outlets while maintaining brand and operational standards.

- Monitor outlet opening, closing, service, and daily operational activities.

- Ensure consistent implementation of company processes across all assigned outlets.

2. Sales & Business Performance

- Drive outlet-wise sales and revenue targets across the assigned area.

- Monitor daily, weekly, and monthly outlet performance.

- Analyze sales trends and identify opportunities for business growth.

- Develop action plans for underperforming outlets.

- Monitor customer footfall, average order value, and sales productivity.

- Ensure achievement of assigned sales and operational targets.

- Coordinate with marketing teams for local sales-building initiatives.

3.

Customer

Experience

- Ensure high customer service standards across all assigned outlets.

- Monitor customer feedback, ratings, reviews, and complaints.

- Ensure timely resolution of customer complaints.

- Develop action plans to improve customer satisfaction and retention.

- Ensure consistency in product quality, service, cleanliness, and customer experience.

- Monitor outlet-level customer service performance.

4. Team Leadership & Manpower Management

- Lead, mentor, and develop Outlet Managers, Shift In-Charges, and outlet teams.

- Ensure proper manpower planning and deployment across outlets.

- Coordinate with HR for recruitment and manpower requirements.





- Monitor employee attendance, productivity, performance, and discipline.

- Identify training and development requirements.

- Conduct regular performance reviews and provide feedback.

- Improve employee engagement, productivity, and retention.

- Build a high-performance culture focused on accountability and results.

5. Inventory & Cost Control

- Monitor inventory levels and stock availability across assigned outlets.

- Control food cost, wastage, pilferage, and operational expenses.

- Ensure proper ordering, receiving, storage, and consumption of materials.

- Monitor stock variance and inventory accuracy.

- Ensure compliance with stock management and audit procedures.

- Identify cost-control opportunities and improve outlet profitability.

- Take corrective action for excessive wastage and stock discrepancies.

6. Quality, Hygiene & Compliance

- Ensure compliance with FSSAI, food safety, hygiene, and company standards.

- Conduct regular quality, hygiene, and cleanliness audits.

- Ensure proper food handling, storage, preparation, and service standards.

- Implement corrective actions for audit observations.

- Maintain high standards of food quality and outlet cleanliness.

- Ensure all outlet employees follow food safety and hygiene procedures.

7.

Supply

Chain & Vendor Coordination

- Coordinate with procurement and supply chain teams for assigned outlets.





- Ensure uninterrupted availability of raw materials and consumables.

- Monitor vendor delivery and service performance.

- Escalate supply shortages, quality issues, and delivery concerns.

- Ensure proper receiving and storage of materials.

- Support cost-effective procurement and logistics processes.

8.

Outlet

Performance & Audit Management

- Conduct regular operational audits of assigned outlets.

- Monitor sales, profitability, manpower, inventory, hygiene, and service performance.

- Identify operational gaps and ensure timely closure of audit observations.

- Track outlet-wise KPIs and performance indicators.

- Implement corrective and preventive action plans.

- Report major operational issues and risks to the Operations Head.

9.

New Outlet

Opening & Expansion Support

- Support new outlet opening and operational readiness activities.

- Coordinate manpower, training, inventory, equipment, and operational requirements.

- Ensure outlet teams are properly trained before opening.

- Support smooth launch and stabilization of recent outlets.

- Monitor newly opened outlets during the initial operating period.

10. Reporting & MIS

- Prepare and submit daily, weekly, and monthly operational reports.

- Track outlet-wise sales, costs, manpower, inventory, wastage, and customer metrics.

- Monitor key performance indicators across assigned outlets.

- Analyze operational data and identify areas for improvement.

- Provide regular performance updates to the Operations Head.

- Recommend corrective actions and improvement initiatives based on business performance.

Pay: ₹60,000.00 - ₹100,000.00 per month

Work Location: In person

📌 Operation Head (Nagpur)
🏢 Mahachai
📍 Nagpur