Position: Network Security Engineer I

YOE: 2-4 Yrs

Location: Remote

Skills: F5, Juniper, Palo Alto, Netscaler

:

- Own complex customer issues, which may take several days or weeks to resolve, keeping customers updated through every step of the process.
- Take initiative and advise on potential pitfalls a customer may encounter, suggesting alternatives through automation that may better serve the stability and security of the customer's solution.
- Troubleshoot customer network environments, including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, and layer 4 through 7 issues.
- Support many elements of the Rackspace Cloud product portfolio, including RackConnect.
- Create and maintain customer loyalty by providing Fanatical Experiences above and beyond customer expectations.
- Adhere to company security policies and procedures and any other relevant policies and standards as directed.
- Configure, troubleshoot, and take escalations for firewalls and load balancers,



Windows/Linux system administration, or cloud-native tooling.
- Configure, plan, install, maintain, and optimize network systems, equipment, and applications, ensuring network protocols and security policies are used effectively.
- Engineer and implement security solutions.
- Solve engineering problems through the ownership of level-appropriate customer requests and issues, seeing them through to resolution.
- Create documentation for support and operations tasks regarding the above tools.
- Mentor and train lower-level team members.
- Collaborate with Account Managers and Business Development Consultants to build solid customer relationships.
- Collaborate and share knowledge with other Engineers and Administrators on the support floor.
- Perform other incidental tasks related to the job, as necessary.

Thanks & Regards

Aishwarya J

Talent Acquisition Executive

M: +91 (phone hidden)

[email protected]

📌 Network Engineer 1 (Bengaluru)
🏢 Hinduja Global Solutions (HGS)
📍 Bengaluru