for NDET- 1. Handle customer calls and provide resolution in coordination with L2 Engineers. 2.
Monitor
Network and Service touch points of given work area in NOC. 3.
Monitor
Dashboards and Performance KPIs.
- Raise alerts within team in case of any threshold crossing alerts.
- Monitor TT alerts and address basic L1 issues.
- Coordinating with Circle for Fibre, Utility and other issues.
- Ensure customer problems are resolved as per the TAT and SLA.
- Carry out MIS reporting and analysis for troubleshooting and development of NOC operations.
Skills and Competencies 1.Basic microprocessor and Digital communication systems 2.Radio Communication systems 3. Soft skills 4.Computer skills 5.Instrumentation Education Required 0 to 2 years Experience Required Fresher