Key responsibilitiesBookings and enquiries

- Handle all reservation enquiries by phone, WhatsApp, email, website and walk-ins, and turn enquiries into confirmed bookings.
- Create, modify and cancel reservations in Flexi Stay accurately and on time.
- Send booking confirmations, payment links, vouchers and pre-arrival messages to guests.
- Collect advance payments and deposits as per hotel policy, and follow up on pending payments.
- Follow up on every open enquiry and quotation until it is closed (booked or lost, with the reason recorded).

OTAs, channel manager and rates

- Manage bookings from OTAs (MakeMyTrip, Goibibo, Booking.com, Agoda and others) and make sure each one is reflected correctly in the PMS.
- Update room inventory, rates, restrictions and offers on the channel manager and OTA extranets daily.
- Maintain rate parity across all channels and flag any mismatch immediately.
- Load weekend, long-weekend, festive and season rates in advance as directed by management.
- Monitor OTA reviews and ratings, and pass guest feedback to the relevant departments.

Groups, corporates and events

- Handle group bookings, corporate offsites, family functions and event enquiries; prepare quotations and proformas.
- Coordinate with Banquets, F&B; and Housekeeping on group requirements, room blocks and rooming lists.
- Build and maintain relationships with travel agents and corporate clients.

Inventory and revenue

- Monitor daily occupancy, availability and forecasts for the next 30–90 days.
- Manage overbooking risk and plan for no-shows and cancellations as per policy.
- Upsell room upgrades, meal plans, packages and add-ons to raise revenue per booking.
- Suggest midweek offers and packages when occupancy is low.

Reports and coordination

- Prepare daily reports: arrivals, departures, occupancy, booking pace,



cancellations, and revenue by channel.
- Share the expected arrivals list and special requests with Front Office and Housekeeping every day.
- Reconcile OTA commissions, payments received and invoices with Accounts at month end.
- Keep guest records and booking history in the PMS clean and up to date.

Guest experience

- Answer guest questions about rooms, amenities, check-in/check-out, directions and Lonavala attractions.
- Handle special requests (early check-in, celebrations, dietary needs) and make sure they reach the right team.
- Resolve booking-related complaints quickly and escalate where needed.

Key performance indicators

- Enquiry-to-booking conversion rate
- Response time to enquiries (target: within [_60_] minutes during shift)
- Occupancy and Average Daily Rate (ADR) against target
- Share of direct bookings versus OTA bookings
- Booking accuracy (zero errors in dates, rates, room types and guest details)
- Rate parity maintained across channels
- Advance collection and payment follow-up on time

Skills and qualificationsMust have

- Graduate or diploma in Hotel Management, Tourism or a related field.
- 1–3 years' experience in hotel or resort reservations (resort or leisure property preferred).
- Hands-on experience with a hotel PMS and channel manager; Flexi Stay experience is an advantage.
- Working knowledge of OTA extranets (MakeMyTrip/Goibibo, Booking.com, Agoda).
- Positive spoken and written English, Hindi and Marathi.
- Comfortable with MS Excel / Google Sheets for reports.

Good to have

- Experience selling group, wedding or corporate packages.
- Basic understanding of revenue management (ADR, RevPAR, occupancy, dynamic pricing).
- Existing network of travel agents in Mumbai and Pune.

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Reservations Executive (Pune)
🏢 Equify Hotels and Resorts
📍 Pune