Job Summary:
We are looking for an enthusiastic and confident Tele-caller to handle patient inquiries, make outbound calls, and assist in appointment scheduling. The candidate should have good communication skills and the ability to interact professionally with patients.
Key Responsibilities:
- Handle inbound and outbound calls from patients.
- Explain hospital services, treatments, and appointment procedures.
- Follow up with patients regarding inquiries and appointments.
- Generate leads and convert inquiries into patient visits.
- Maintain patient calling records and update follow-up details.
- Coordinate with the front office and other departments.
- Ensure professional and courteous communication with patients.
- Maintain confidentiality of patient information.
Required Skills & Qualifications:
- Minimum 1 year of experience in tele-calling or customer handling.
- Valuable verbal communication skills in Hindi and basic English.
- Basic computer knowledge and data entry skills.
- Strong convincing and follow-up skills.
- Ability to handle patient queries politely and efficiently.
Preferred Experience:
- Preference will be given to candidates having prior experience in the healthcare, hospital, IVF, or fertility industry.
- Candidates with experience in patient coordination and hospital tele-calling will be preferred.