Guest Check-In and Check-Out

- Welcoming Guests: Greets arriving guests warmly, handles registration, verifies identification/passwords/visas, and issues room keys.
- Billing and Payments: Processes cash, credit card transactions, and deposits, settles accounts, and generates itemized or GST-compliant invoices during check-out.
- VIP Handling: Coordinates special preparations for VIPs, CIPs, and group arrivals.

Reservations and Room Management

- Channel Coordination: Manages room bookings across phone, email, direct portals, and online travel agencies (OTAs).
- PMS Operations: Updates room availability, status, and guest profiles inside the hotel's Property Management System (PMS).
- Room Allocation: Assigns rooms based on guest preferences, upgrades, and maintenance blocks.

Guest Services and Communication

- Query Resolution: Answers service inquiries, handles local sightseeing/transport directions, and manages special requests.
- Complaint Handling:



Acknowledges and resolves guest complaints promptly or escalates complex issues to the Front Office Manager.
- Telephone Operations: Manages incoming calls, wake-up calls, and internal message routing.

Inter-Departmental Coordination

- Housekeeping: Communicates real-time room statuses (clean, dirty, inspected, or out-of-order).
- Maintenance & Engineering: Reports technical defects, plumbing issues, or public-area upkeep needs.
- Food & Beverage: Coordinates meal plans, special dietary requirements, and room service billing.
- Shift Handover: Prepares detailed logs, pending requests, and cash drop reports for incoming shifts.

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Adaptable schedule
- Food provided
- Paid time off

Work Location: In person

📌 Hotel Front Office Executive (Kottayam)
🏢 Hotel Kottayam Grand
📍 Kottayam