Role: Customer Support Executive

Process: International voice and Non voice

Location: Jaipur | Noida

Experience: 1+ Year

Employment Type: Full-Time

Working Days: 5 Days

Shift: 24×7 Rotational Shifts | Night Shift Readiness Required

Interview Process: 2 Rounds

About the Role

We are looking for an experienced and customer-focused Customer Care Associate to join our International Voice and Non-Voice Process team. The selected candidate will handle international customer calls, understand customer concerns, provide accurate solutions, and maintain a high standard of customer satisfaction. The candidate will communicate with international customers through email, live chat, and other written communication channels to resolve queries and provide timely support.

Key Responsibilities

● Handle inbound and/or outbound international customer calls professionally.

● Handle customer queries through email, live chat, and ticketing systems.

● Understand customer queries and provide accurate and timely resolutions.





● Communicate clearly and confidently with international customers.

● Follow standard operating procedures, call-handling guidelines, and quality standards.

● Maintain proper records of customer interactions and update relevant systems.

Required Skills & Qualifications

● Minimum 1 year of experience in an international voice process, international BPO, customer service, or contact center role.

● Excellent verbal communication skills in English.

● Valuable active listening and problem-solving abilities.

● Customer-focused attitude with patience and a positive approach.

● Ability to handle customers professionally and remain calm under pressure.

● Basic computer knowledge and familiarity with CRM/contact-center tools.

● Ability to work in an evening shift and meet process requirements.

Work Location: In person

📌 Customer Support Executive (CSE) (Jaipur)
🏢 Vxible Consulting Group
📍 Jaipur