Job Title:

ME Relationship Officer-Retail RO-Merchant Services

Job Details:

Business Unit (PA): Merchant Services

Team: Merchant Acquiring

Reports to (job): MRM Merchant Acquiring - Retail

Location of Role: PAN India- basis office location mapping

Job Fn: Sourcing and Portfolio Management

Role Type: Individual

No of direct reportees: 0

Travel Required: Local travel for customer meetings

Job Band Range: S1-S2

JD Created date: 08-Aug-23

JD Updated date: 14-May-24

Version No: 1.0

Job Purpose:

Sourcing new customers

Tracking activation

Cross-selling products

Managing existing portfolio

Job Responsibilities:

Ensure engagement & visitation of all assigned Retail portfolio merchants.

Enhance portfolio through activation, win-back of volume share, maintaining complete volume share for POS & UPI, upselling Soundbox/POS, and cross-selling.

Ensure EMI enablement and activation in merchants within EMI business segments (e.g., electronics, mobile).

Achieve Merchant Acquiring product & Cross-sell targets monthly.

Source Merchant Acquiring products (POS, Soundbox, SmartHub) from existing merchant expansions, self-employed segments, and customer leads.





Increase cross-sell penetration in portfolio merchants to create additional income and profitability.

Ensure daily login to Sales Automation Software (Vymo/CRM) for customer calls, portfolio enhancement, and visit updates.

Action and update 100% leads & databases (CRM, Vymo) within Turn Around Time.

Verify all documents in Originals, including KYC, and sign OSV after checking originals.

Visit customer premises to pick up documents as per policy and log the file (submission to CPA or SM, ADM, RM, PB in the branch).

Ensure quality business sourcing as per defined norms and adherence to all sales processes.

Cross Sell products like CC, CASA, Asset, TPP.

Educational Qualifications:

Graduate (Commerce preferred, but not a constraint)

Key Skills:

Flair for sales and go-getter attitude

Positive communication skills

Tech-savvy

Basic computer and mobile applications knowledge

Good interpersonal skills

Time management

Disciplined sales approach

Sales call and field visits experience

Experience Required:

Fresher to 3 Years (Banking preferred, but not a constraint)

Major Stakeholders:

Operation Team

CPA and Me Service Team

Required Skills

📌 ME Relationship Officer-Retail RO-Merchant Services (Chennai)
🏢 HDFC Bank
📍 Chennai