Job highlights

- Ensure timely mobilization,deployment,and replacement of manpower as per client requirements. . Monitor attendance,shift scheduling (including night shifts),and productivity.

- Qualifications and Experience

- Graduate / Postgraduate (HR,Operations,or related field preferred). 6-12 years of experience in manpower / staffing / contract labor operations.

Role Overview The Operations Manager is responsible for end-to-end management of manpower operations including workforce deployment, client servicing, statutory compliance, payroll coordination, productivity tracking, and stakeholder management to ensure seamless service delivery and contractual adherence.

Key Responsibilities

- Manpower Operations Deployment: Manage end-to-end manpower operations across assigned client locations.

- Ensure timely mobilization, deployment, and replacement of manpower as per client requirements.

- Monitor attendance, shift scheduling (including night shifts), and productivity.

- Address workforce issues such as absenteeism, attrition, discipline, and grievances.

- Client Relationship Management: Act as the single point of contact for client operational matters.

- Conduct regular client meetings to review service levels, compliance, and performance.

- Ensure adherence to SLAs, commercial terms, and contract conditions.

- Handle escalations related to manpower, billing, or compliance professionally.

- Compliance - Apprenticeship Program (NAPS/NATS): Knowledge of compliance

- Coordinate monthly compliance check with Compliance Dept.





- Maintain accurate documentation and records for compliance and audits.

- Payroll Commercial Coordination: Coordinate with payroll teams for accurate wage processing and timely disbursement.

- Validate attendance, overtime, incentives, allowances, and deductions.

- Ensure correct billing to clients as per approved commercials.

- Support finance teams in reconciliation and collections follow-ups.

- Team Management: Lead and manage site supervisors, coordinators, and field executives.

- Conduct regular reviews, training, and performance monitoring of the team.

- Ensure daily reporting, MIS, and operational dashboards are maintained.

- Reporting MIS: Prepare and share daily, weekly, and monthly MIS reports headcount, Attrition, Attendance, P L.

- Analyze operational data to improve efficiency and reduce costs.

Qualifications and Experience

- Graduate / Postgraduate (HR, Operations, or related field preferred)

- 6-12 years of experience in manpower / staffing / contract labor operations

- Prior experience handling large headcount and multiple client locations

- Solid knowledge of manpower/staffing operations

- In-depth understanding of compliance

- Excellent client handling and communication skills

- Leadership and people management capability

- Problem-solving and escalation management

- Proficiency in MIS, Excel, and HRMS/CRM systems

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Manager - Operations (Chennai)
🏢 Medhavi Skills University
📍 Chennai