Job highlights

- The ideal candidate should have strong knowledge of KYC regulations,AML / PEP screening,merchant risk checks,banking operations,and merchant onboarding workflows,along with robust people management and analytical skills
- Experience in merchant operations,support,payments,fintech or banking.
- Experience in MIS reporting,process improvement and automation

Job Summary Deputy Manager/Manager - Merchant Operations KYC

Location- Gurugram (Hybrid)

Experience- 5 To 8 Years

About the Role

We are looking for an experienced professional to lead Merchant Operations, KYC/ Re-KYC, Merchant Support, and Compliance Operations. The role will be responsible for managing end-to-end merchant onboarding and support processes, ensuring regulatory compliance, improving operational efficiency, and leading a team of 8-9 members.

The ideal candidate should have strong knowledge of KYC regulations, AML/PEP screening, merchant risk checks, banking operations, and merchant onboarding workflows, along with strong people management and analytical skills.

Qualifications

Key Responsibilities

- Merchant Onboarding KYC: Manage end-to-end merchant onboarding, documentation, verification, activation, periodic KYC and Re-KYC, ensuring regulatory compliance.
- AML Risk Compliance: Oversee AML, PEP and Sanction screening, merchant risk checks, exception handling and audit documentation.
- Merchant Support: Manage merchant queries, escalations and support operations, ensuring timely resolution within defined SLAs.
- Team Management:



Lead a team of 8-9 members, define KPIs, monitor performance, drive productivity and conduct regular training.
- Process Improvement Automation: Identify process gaps and drive automation across onboarding, KYC and support workflows through IVR, dashboards and workflow digitization.
- MIS Reporting: Track operational metrics, productivity, SLA adherence and quality. Prepare weekly reports and management updates using MS Excel and other tools.
- Stakeholder Management: Collaborate with Compliance, Risk and internal teams to improve merchant experience and operational efficiency.

Key Requirements

- Strong understanding of KYC Master Direction, KYC/Re-KYC, AML, PEP and Sanction screening.
- Hands-on experience in banking operations, account opening, merchant onboarding and risk checks.
- Experience in merchant operations, support, payments, fintech or banking.
- Proven experience managing a team, preferably 8-9 members.
- Strong stakeholder management, communication and escalation handling skills.
- Good analytical skills and proficiency in MS Excel and MS Office.
- Experience in MIS reporting, process improvement and automation.

Preferred Industry: Banking, Fintech, Payments, NBFC, Merchant Acquiring or Digital Financial Services. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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