Team: Experience

Location: Pune

Key Responsibilities

- Manage dealership training on end-to-end dealer management system (DMS) workflows, including inventory inwarding, booking creation, know your customer (KYC) verification, finance processing, billing, and tax invoicing

- Conduct training sessions for workshop teams on digital service workflows, covering job card creation, parts requisition, warranty and goodwill tagging, and invoicing

- Guide sales executives and store leads on daily customer relationship management (CRM) operations, including walk-in customer logging, digital test-ride indemnity capture, sales pipeline updates, and follow-up scheduling

- Maintain dealership google business profiles (GBP) by updating store hours, uploading geo-tagged showroom photographs, implementing customer review quick response (QR) codes, and ensuring timely responses to customer reviews

- Oversee the usage of digital audit tools and ensure the effective implementation of daily store opening and closing applications.

- Train dealership teams on customer feedback management, including automated whatsapp customer satisfaction (CSAT) triggers, ethical survey practices, and monitoring customer satisfaction scores





- Provide regional Level 1 (L1) technical support for dealer software-related issues, including resolving login errors, access permission issues, billing glitches, and other operational challenges

- Identify and escalate software bugs, technical issues, and functional enhancement requirements to the central information technology (IT) and product teams

Ideal Candidate

- Graduate or postgraduate degree in Business Administration or a related discipline

- 2–5 years of hands-on experience in training dealership or retail staff on software platforms such as dealer management system (DMS), customer relationship management (CRM), point of sale (POS), or enterprise resource planning (ERP)

- Industry experience in the automotive sector, preferably in two-wheeler (2W), four-wheeler (4W), or electric vehicle (EV) segments

- Fluency in English and the relevant regional language (Kannada, Telugu, Malayalam, Marathi, Gujarati, or Hindi) along with the ability to travel 40–50% regionally for dealership visits and training sessions

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📌 Regional Tools Trainer (Pune)
🏢 River Mobility
📍 Pune