Role: M365 Admin (L1/L2) - 24/7Shifts

Full time - Remote

- Must have proven experience with M365 cloud applications, managing users on M365 admin.
- Need to exhibit proven experience in Intune, identity management, device management, exchange admin etc.
- Understand and have experience in group policies, Intune policies for device management.
- Have experience working on physical AD windows servers.
- Experience is user creations on Active directory and hybrid sync to M365 Entra.
- Experience is security package administration.
- Remote access software for taking control of client user machines to fix/install applications whenever necessary.
- Experience in working on ticketing systems like Zoho desk/Service Now etc.
- Valuable communication skills to clearly understand and effectively communicate with US clients.




- Follow processes and document new processes effectively.
- Understands responsibility and ownership of tickets and solve them in timely manner.
- Require on-call support during weekends in shift patterns.

Experience:
- Microsoft Dynamics 365: 3 years (Preferred)
- Device management: 2 years (Preferred)
- ServiceNow: 2 years (Preferred)
- Active Directory: 2 years (Preferred)
- Security package administration: 2 years (Preferred)
- Identity management: 2 years (Preferred)

License/Certification:
- Microsoft 365 (Preferred)
- ITIL Certification (Preferred)

Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: Remote

📌 Admin/- (Immediate) 24/7 Shifts (India)
🏢 Lakarya
📍 India