We are seeking a skilled L2 Technical Support Engineer to join our team at KGiS. This role is ideal for individuals who are passionate about IT support and have a robust customer-oriented mindset. As an L2 Technical Support Engineer, you will be responsible for providing high-quality technical support for desktop and laptop issues, ensuring that our users receive timely and effective assistance.

Key Responsibilities include

- Providing L2 technical support for desktop, laptop, and software issues.

- Troubleshooting email configuration and printer-related problems.
- Diagnosing technical issues and identifying root causes.
- Providing remote technical assistance to end users.
- Documenting resolutions and collaborating with IT teams to enhance service delivery.



The ideal candidate will have hands-on experience in troubleshooting Windows 10 and 11 environments, along with a solid understanding of MS Office applications. Familiarity with Microsoft Outlook, Exchange/IMAP email configuration, and mobile email setup is essential. Additionally, expertise in network printer setup and troubleshooting is required. Strong analytical and problem-solving skills, coupled with excellent communication and customer-handling abilities, are crucial for success in this role. Join us for a walk-in interview and take the next step in your IT support career. We look forward to meeting you and discussing how you can contribute to our team!

This job is provided by Shine.com

📌 Technical Support Engineer (Bengaluru)
🏢 KG Invicta Services (KGiS)
📍 Bengaluru