US Client Communication Manager | Karma Global Solutions Pvt. Ltd.
Location: Work From Office – Surat
Shift: 11:00 AM – 8:00 PM IST, Monday to Friday (Saturday and Sunday fixed off)
Experience: 1–3 years
Qualification: Any Graduate (Finance field preferred)

About the Role:

You will be the voice and inbox our US clients trust. You will handle day-to-day client communication, keep requests moving between clients and our delivery teams, and make sure no email, call or follow-up is left hanging.

Key Responsibilities

- Review client emails, calls and chat messages and respond promptly and professionally within agreed turnaround times
- Pass client requests to the right delivery team, track them to completion and update the client
- Send timely reminders for pending documents, approvals and information
- Share regular status updates and written summaries after client calls
- Log every interaction, request and next step in the CRM or ticketing tool the same day
- Keep the client tracker updated with requests, status, pending items and follow-up dates
- Set up client meetings and calls across US time zones
- Flag delays, complaints or at-risk clients early





Requirements

- 1–3 years in US or international client servicing, customer support or account coordination
- Clear, confident spoken English and client-ready written English
- Comfortable with CRM or ticketing tools, email management and Excel
- Strong follow-up discipline and attention to detail
- Graduate degree, preferably in Finance, Accounting or a related field

Bonus: Experience with accounting, real estate or qualified services clients; AppFolio, Yardi, QuickBooks, Xero; HubSpot, Zendesk or Freshdesk

What You Get

- 5-day work week with fixed weekends off
- 24 days paid leave plus public holidays
- Dinner provided at the Surat office
- Direct exposure to US clients and room to grow

How to Apply: Share your resume at [email protected]| Contact:+91-XXXXXXXXXX

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

- Food provided

Application Question(s):

- What is your current monthly CTC?
- What is your expected monthly CTC?
- What is your current notice period?

Work Location: In person

📌 US Client Communication Manager (Surat)
🏢 Karma Global Solutions
📍 Surat