Job Description – CRM Executive

Industry: Automobile
Experience: 3–5 Years

Job Summary

We are looking for a customer-oriented CRM Executive with experience in the automobile industry to manage customer relationships, handle queries, coordinate with sales and service teams, and ensure a smooth customer experience.

Key Responsibilities

- Manage customer interactions, inquiries and regular follow-ups.
- Maintain customer records and follow-up details in CRM software.
- Handle customer complaints and ensure timely resolution.
- Coordinate with sales and service teams for customer requirements.
- Manage customer retention and post-sales follow-ups.
- Monitor customer feedback and work towards improving customer satisfaction.




- Prepare customer-related reports and maintain CRM data.

Required Skills & Qualifications

- Graduate in any discipline; MBA will be an added advantage.
- 3–5 years of experience in CRM or customer relationship management.
- Automobile industry experience is preferred.
- Hands-on experience with CRM software and MS Excel.
- Excellent communication and customer-handling skills.
- Fluency in English (spoken and written) is a must.
- Robust coordination, problem-solving and follow-up skills.

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 CRM Manager (Jhajjar)
🏢 Okhae Electronics
📍 Jhajjar