We are seeking a motivated and enthusiastic Junior Process Associate to join our team at KGIS. This role is ideal for individuals who are passionate about providing excellent customer service and have a solid command of communication skills. As a Junior Process Associate, you will be responsible for handling voice processes, ensuring customer satisfaction, and contributing to the overall success of our operations.

Key Responsibilities

- Engage with customers through voice communication, addressing inquiries and providing solutions in a timely manner.

- Maintain a high level of professionalism and customer service during all interactions.
- Collaborate with team members to achieve performance targets and improve service delivery.
- Document customer interactions and feedback accurately in the system.
- Participate in training sessions to enhance product knowledge and communication skills.

Required Skills





- Strong verbal communication skills in English; proficiency in Malayalam is mandatory for specific processes.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- A customer-centric approach with a focus on delivering quality service.
- Team player with a positive attitude and willingness to learn. This position offers a dynamic work environment with opportunities for growth and development. If you are looking to kickstart your career in the BPO sector and meet the eligibility criteria, we encourage you to apply and join us for our Mega Hiring Drive. We look forward to meeting you and discussing your potential role in our team.

This job is provided by Shine.com

📌 Junior Process Associate (Bengaluru)
🏢 KG Invicta Services (KGiS)
📍 Bengaluru