Job Title: IT Endpoint Solutions Specialist

Employment Type: Full Time, Permanent

Position Location: Hyderabad

Reports to: VP, Technology

Qualifications: BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field.

Total Experience 8+ years

Working Model Work from Office

ABOUT THE ROLEThe Endpoint Solutions specialist leads workplace solutions for RD Solutions India and the RD Holdings Global team. Reporting directly to the VP of Technology, this role collaborates closely with Global Technology Leaders and Intrics Leadership in India.

Responsibilities include managing and executing RD Holdings workplace solutions and programs. This encompasses overseeing desktop deployments, managing Intune scripts, and implementing EDR solutions to ensure comprehensive protection of critical assets. This role is crucial in aligning strategies, solutions, policies, and actions with both India and US-based operations, projects, and initiatives.

PRIMARY RESPONSIBILITIES

- End Point Security Operations: Ensure all end point solutions, systems, and processes comply with
- company security policies and industry standards. Oversee monitoring activities for proactive response.
- Identity and Access Management (IAM): Oversee global IAM policies. Ensure proper access controls are in
- place and maintained across all systems and platforms.
- Threat and Vulnerability Management: Support global team in Threat and Vulnerability Management of
- end point solutions.
- Third-Party App Management: Coordinate global Third-Party Risk Management (TPRM) to mitigate risks
- associated with vendors and third-party service providers.
- Desktop Support Ownership: Oversee all aspects of desktop support, ensuring timely and effective
- resolution of issues. Manage the desktop support team, providing guidance, training, and performance
- evaluations.
- Intune Configuration: Manage and configure Microsoft Intune for device management, ensuring
- compliance with company policies.
- Software Deployment: Handle software deployment and system updates. Ensure security patches and
- updates are deployed to all systems in a timely and controlled manner.
- Printers and Peripherals Management: Oversee the installation, configuration, and maintenance of
- printers and peripheral devices. Ensure all devices are properly connected and functioning. Troubleshoot
- and resolve issues related to printers,



print servers, and peripherals in a timely manner.

- ServiceNow Platform Management
- Lead the end-to-end administration, configuration, and enhancement of the ServiceNow
- platform.
- Manage implementation of ServiceNow modules such as:
- ITSM (Incident, Problem, Change, Request, Knowledge)
- CMDB & Asset Management
- Service Catalog & Workflow Design
- Ensure platform stability, upgrades, patches, and performance optimization.
- Documentation: Maintain accurate documentation of IT processes, configurations, and support activities.
- Security & Compliance:
- Work with InfoSec to enforce security baselines aligned with Zero Trust principles.principles.
- Ensure compliance with regulatory requirements and internal IT policies.policies.
- Manage device encryption, conditional access, and identity-based security controls.security controls.
- Team & Vendor Management
- Lead and mentor a team of endpoint engineers and analysts.
- Manage vendor relationships, contracts, and SLAs with OEMs and software providers.software providers.
- Collaborate with cross-functional teams (Security, Cloud, Networking,Service Desk, HR, Procurement).
- Innovation & Automation
- Drive automation initiatives using PowerShell, Python, Intune scripting.
- Evaluate new endpoint technologies, tools, and practices.
- Reporting & Governance
- Track KPIs related to device performance, compliance, patching, and incidents.
- Prepare periodic reports for leadership.
- Establish governance for endpoint standards and best practices.
- Desktop & Laptop Troubleshooting (Windows environment)
- Firewall & Network Device Configuration (Basic–Intermediate)
- Email Server Administration (Exchange / Microsoft 365 Admin)
- Performance Monitoring & Optimization

KNOWLEDGE AND SKILL REQUIREMENTS

- A minimum of 8 years of experience in a senior end point management role, preferably in an offshore or global environment.
- Bachelor of Technology (B. Tech) or related field.
- Scoping of endpoints including OS, DCs,



Security Solutions, PKI, etc.
- Understanding processes and ticketing options for resolution management
- Deployment of Intune solutions including Security Policies, Baselines, Enrollment Packages, deployments, and Autopilot
- Ensure appropriate policies and controls are working for a variety of endpoints including domain joined PCs,
- Entra Joined PCs, Macs, and other devices.
- Other options for SCCM where Intune is not in place
- XDR tuning including vulnerability assessments, SOC Integrations, Exclusions, and Firewall settings
- Responses to incidents including isolation of devices, traffic monitoring, RCA, and otherwise Manage the desktop support team. Foster a collaborative and efficient team environment to enhance support services.
- Proficiency in Microsoft Intune and other device management tools.
- Experience with modern endpoint solutions such as Microsoft Defender, Cortex XDR, SentinelOne, or similar.
- Basic Networking Concepts (TCP/IP, DNS, DHCP, LAN/WAN)
- Active Directory Management (user creation, password reset, group policies –basic level)
- Email Client Support (Outlook configuration, mailbox issues)
- Hardware Diagnostics (RAM, HDD/SSD, peripherals)
- Printer & • Peripheral Configuration

- Operating System Installation & • Configuration

- Antivirus & • Endpoint Security Management

- Remote Support Tools Usage (UltraViewer)
- Basic Server Monitoring & • Escalation Handling

- Ticketing Tools Handling (Keka, ServiceNow)
- Windows Server Administration (2012/2016/2019/2022)
- Linux Server Administration (User management, services, permissions)
- Active Directory & • Group Policy Management

- DNS, DHCP & • File Server Management

- Virtualization Technologies (VMware, Hyper-V)
- Server Installation, Configuration & • Hardening

- Patch Management & • Security Updates

ADDITIONAL QUALIFICATIONS

- Robust problem-solving and analytical skills.
- Ability to work in a team-based environment.
- Ability to work from office schedule with 5 days.
- ServiceNow Ticketing tool experience.
- Strong mindfulness and documentation.
- Effective communication skills.
- Patient and caring demeaner ensuring a positive and supportive experience with end users.

EXTENT OF PUBLIC CONTACT:• Frequent contact with external vendors and/or business clients will be there.

📌 IT Endpoint Solutions Specialist (Hyderabad)
🏢 Intrics Solutions
📍 Hyderabad