Job highlights

- 12+ years experience with expertise in Cloud contact center, CCaaS, Conversational AI; MBA/PGDM from tier 1 or 2
- Design, build and implement Nice CXone solutions; manage projects, create business cases, and coordinate solution deployment

Job Summary: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Areas of Work: Nice CXone Contact Centre Solutions and Pre-Sales

As part of these, you will drive the following:

- Use robust project management skills: Leverage good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
- Deploy understanding of technology and software development cycle: Apply critical thinking, resource management and problem-solving skills.
- Create valid business cases:



ROI generation and project management of solution deployment, being organized and comfortable planning several months in advance

Qualification Professional & Technical Skills:

- Use strong and well-established record of accomplishment in designing and delivering Nice CXone solution: Strong project management skills in planning and coordination for timely delivery
- Maximize critical thinking and problem-solving skills: Apply understanding of technology and software development cycle
- Demonstrate relevant financial and budget competencies

Must have skills: Cloud contact center/ CCaaS/ Conversational AI Good to have skills: Nice CXone

Experience: Minimum 12+ years of experience is required

Educational Qualification: MBA/PGDM from tier 1 or 2

📌 I&P-GN - SONG - Service - Nice CX One- Senior Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru