Roles and Responsibilities

Resolve high volume of support requests from internal sales teams in a fast, precise, and professional manner; mostly written, but in some cases live phone calls

Develop mastery of the product, and use this to resolve support requests and escalate if necessary

Identifying the most efficient solution and escalating bugs & technical issues

Identify process gaps and proactively suggest improvements

Required Qualifications

C1 Versant Score or higher [Strong in verbal and written English communication]

Locally recognized certification for Language needs [Strong in verbal and written communication in required language]

Completed Bachelor's degree with robust academic record

Ability to work organizational deadlines and KPIs

Demonstrated creative problem-solving approach and strong analytical skills despite the ambiguity of workflows or instructions

Ability to balance multiple priorities and strong attention to detail

Ability to build and maintain effective customer relationships

Ability to interface with different internal and external teams to get things done

Ability to make decisions based on the best interests of customers, as well as the technical escalations team

📌 International Voice Process Executive (Hyderabad)
🏢 Cognizant
📍 Hyderabad