Role Overview

We are looking for dynamic and customer-focused professionals to join our UK Pension Voice Process team. The role involves handling inbound and outbound calls related to pension inquiries, providing accurate information, resolving customer queries, and ensuring a high-quality customer experience.

Key Responsibilities

- Handle customer calls related to UK pension services and retirement benefits.

- Assist customers with pension account information, contributions, withdrawals, and policy-related queries.

- Verify customer details and maintain data accuracy.

- Ensure compliance with company policies and regulatory guidelines.

- Document customer interactions and update records accurately.

- Meet quality, productivity, and customer satisfaction targets.

Required Skills

- Excellent verbal and written communication skills in English.

- Strong customer service and problem-solving abilities.

- Ability to handle customer queries professionally over calls.

- Positive interpersonal and listening skills.

- Basic knowledge of pension, retirement, or financial services processes is preferred.

- Proficiency in MS Office and computer applications.

📌 International Customer Care Executive (Greater Noida)
🏢 Wipro
📍 Greater Noida