Designation: Manager / Senior Manager – HR Business Partner

Experience: 10+ years

Industry preference: Pharma / Biosimilars / GMP-regulated manufacturing preferred

Role Purpose The HR Business Partner (HRBP) is responsible for end-to-end Hire-to-Retire people management for assigned Business Units (BUs).

The role focuses on execution excellence, manager enablement, PMS rigor and employee experience while acting as the single point of accountability for all people matters in the BU.

This role requires robust operational discipline, comfort with difficult conversations, and ownership mindset over outcomes, not just activities.

Key Responsibilities

1. Hire-to-Retire Ownership

- Own the entire employee lifecycle for assigned BUs:
- Onboarding & induction effectiveness
- Confirmation process
- PMS (goal setting, mid-year, annual reviews, calibrations)
- Performance management & PIPs
- Engagement, retention & exits
- Ensure process adherence, documentation, and timely execution across the lifecycle.

2. Manager & Employee Single Point of Contact

- Act as the single point of contact for employees and managers on all people matters:
- Leave, salary queries, mediclaim, benefits, HR policies
- Performance discussions, role clarity, behavioral concerns
- Provide clear guidance to managers on HR processes, expectations, and decision-making.

3. Performance Management System (PMS) & Talent Governance

- Drive end-to-end PMS execution including:
- Goal setting quality and completeness
- Mid-year and annual reviews
- Calibration sessions (planning, scheduling, facilitation, documentation)
- Feedback sessions with managers and employees
- Ensure discipline, timelines, and quality of PMS documentation.

4. Balanced Scorecard (BSC) & KPI Execution

- Execute Balanced Scorecard sessions within BUs:
- KPI completion and tracking
- Review meetings coordination
- Follow-ups and closure of action items
- Act as HR custodian for people-related KPIs and their outcomes.

5. Attrition, Retention & Engagement





- Conduct exit interviews and prepare structured attrition analysis.
- Drive stay interviews / HR connects to proactively identify risks.
- Own retention analysis and recommend corrective actions with managers.
- Track and improve NPS scores for assigned BUs.

6. Performance Improvement & Employee Relations

- Lead PIP execution in BUs:
- Drafting PIPs
- Review meetings
- Documentation and closure outcomes
- Handle employee grievances, conflict management, and disciplinary matters with maturity and fairness.
- Ensure compliance with internal policies and labour practices.

7. Culture, Engagement & Recognition

- Drive Extra Miler execution:
- Nomination process
- Validation
- Coordination till All Staff Meetings
- Support GPTW result sharing and BU-level action planning.
- Conduct Amara analysis and connects in alignment with overall engagement strategy.

8. Cross-Functional Collaboration

- Work closely with TA & Onboarding teams to ensure:
- Right hiring aligned to approved JDs and org structures
- Feedback loops from attrition and performance insights
- Participate in capability-building sessions with TA and HRBPs based on attrition and hiring quality analysis.

Key Deliverables & Outcomes

- Strong process adherence across Hire-to-Retire
- On-time, high-quality PMS and calibration execution
- Improved manager capability and accountability
- Reduction in avoidable attrition
- Improved employee experience and BU NPS scores
- Zero slippage on HR governance, documentation, and timelines

Skills & Competencies

- Strong HRBP fundamentals and operational rigor
- Ability to handle difficult conversations with managers and employees
- High ownership and accountability mindset
- Structured thinking and documentation discipline
- Data-driven approach to attrition, retention, and PMS
- Excellent communication and stakeholder management
- Prior HRBP experience in Pharma, Biosimilars or a GMP-regulated manufacturing environment preferred

What This Role Is Not

- This is not a transactional HR Ops role
- This is not a policy-only advisory role
- This is a hands-on execution + ownership role

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