Team Leader – HR Shared Services

Function: Human Resources – Shared Services

Designation: Team Leader

Experience: 7–15 years

Role Overview

We are looking for a dynamic, execution-oriented HR professional to manage HR Shared Services operations, drive process efficiency, and lead a team responsible for seamless employee lifecycle services. The role requires hands-on experience in HR operations, people management, HRMS platforms (preferably Darwinbox), stakeholder engagement, service delivery, data accuracy and continuous improvement.

Key Responsibilities

1. HR Shared Services Operations

Manage day-to-day HR Shared Services operations, ensuring timely, accurate and consistent delivery across the employee lifecycle.

Oversee onboarding, employee documentation, employee data management, lifecycle changes, HR letters, separation formalities and employee query resolution.

Establish and monitor service-level agreements (SLAs), turnaround times (TATs), service quality and process compliance.

Manage case tracking, query resolution, escalations and closure within defined timelines.

Drive process standardisation, documentation and continuous improvement to enhance operational efficiency and employee experience.

2. People Management & Team Leadership

Lead, manage and develop the HR Shared Services team, ensuring clear ownership, accountability and performance standards.

Allocate responsibilities, monitor workloads and ensure adequate operational coverage and timely delivery.

Conduct regular performance reviews, provide coaching and feedback, and build team capability through knowledge sharing.

Foster a collaborative, service-oriented culture focused on responsiveness, accuracy, accountability and continuous improvement.

Identify training needs and develop team members to strengthen operational capability.

3. HRMS & Digital HR Operations

Demonstrate hands-on working knowledge of HRMS platforms; experience with Darwinbox will be preferred.

Manage and monitor HRMS-driven processes, including digital onboarding, employee data updates, lifecycle transactions, workflow approvals and HR documentation.

Ensure data integrity, process adherence and timely updation of employee records in HR systems.

Coordinate with HR, IT, HRMS vendors and stakeholders to resolve system issues and improve workflows.

Identify opportunities for automation, digitisation and employee self-service to minimise manual intervention.

Support system testing,



user acceptance testing (UAT), process changes and implementation of new HRMS functionalities.

4. Stakeholder & Employee Management

Act as a key point of contact for employees, HR Business Partners, business leaders and internal stakeholders on HR operations matters.

Ensure clear, professional and timely communication with employees and stakeholders.

Manage escalations effectively and drive issues to resolution through coordination and follow-up.

Build strong relationships across business units and locations to ensure consistent service delivery.

5. MIS, Analytics & Reporting

Prepare operational MIS, dashboards and periodic reports covering SLAs, TATs, pending cases, backlogs and team productivity.

Use MS Excel for data analysis, tracking, reconciliations, reporting and identifying operational trends.

Develop structured, data-driven PowerPoint presentations for management reviews, highlighting KPIs, issues and action plans.

Analyse operational data to identify bottlenecks, recurring issues and opportunities for improvement.

Ensure reports are accurate, timely and provide actionable insights for decision-making.

6. Governance, Compliance & Continuous Improvement

Ensure adherence to HR policies, internal controls, data confidentiality and applicable statutory and regulatory requirements.

Coordinate internal and external HR audits, maintain audit documentation and evidence, track observations, and ensure timely closure of audit findings and corrective actions.

Maintain process documentation, standard operating procedures (SOPs), checklists and knowledge repositories.

Conduct periodic process reviews to identify gaps, mitigate operational risks and improve service quality.

Promote continuous improvement, employee-centric service delivery and measurable operational performance.

Required Skills & Competencies

HR Operations: Robust understanding of end-to-end HR operations and employee lifecycle processes.

People Management: Experience leading teams, managing workloads,



driving accountability and improving performance.

HRMS Expertise: Hands-on experience with HRMS platforms; Darwinbox experience is preferred.

Communication: Excellent verbal and written communication, with the ability to engage employees, HR teams and senior stakeholders.

MS Excel: Strong working knowledge, including Pivot Tables, lookups, data analysis, reconciliations and reporting.

PowerPoint: Ability to create structured, data-driven presentations and management dashboards.

Operational Excellence: Strong execution, prioritisation, problem-solving and process management skills.

Stakeholder Management: Ability to manage escalations, coordinate across functions and ensure timely resolution.

Analytical Orientation: Ability to interpret operational data, identify trends and recommend improvements.

Ownership & Accountability: Proactive approach to managing operations, meeting deadlines and delivering measurable outcomes.

Educational Qualification & Experience

Graduate in any discipline; MBA / PGDM in Human Resources will be preferred.

5–8 years of relevant experience in HR Operations, HR Shared Services or HR Service Delivery.

Prior experience in managing a team and independently running day-to-day HR operations is essential.

Hands-on experience with HRMS platforms is required; Darwinbox knowledge will be an added advantage.

Experience in a structured organisation with defined service delivery processes and performance metrics will be preferred.

Key Success Measures

Achievement of defined SLAs and turnaround times.

Accuracy and timeliness of HR transactions and employee data.

Reduction in pending cases, backlogs and repeat queries.

Employee and stakeholder satisfaction with HR service delivery.

Team productivity, capability development and operational ownership.

Successful adoption and utilisation of HRMS workflows and digital processes.

Measurable improvements in process efficiency, standardization and automation

Audit observations, documentation gaps and overdue actions closed within agreed timeline

Role: HR Business Advisory - Other, Industry Type: Industrial Equipment / Machinery, Department: Human Resources, Employment Type: Full Time, Permanent Role Category: HR Business Advisory Education UG: Graduation Not Required read more

Key Skills Exit ManagementDarwin BoxTeam LeadingSLA ManagementEmployee Life CycleHR Shared ServicesLead HR Operations

📌 Human Resource and Shared Services Team Lead (Pune)
🏢 Thermax
📍 Pune