Overview:

As a Shared Services Executive, you will be responsible for managing end-to-end employee operations for external employees who are on the company payroll and deployed to client organizations. The role involves handling employee lifecycle activities, HR operations, documentation, compliance, and employee support while ensuring smooth and efficient HR service delivery.

Key Responsibilities:

- Manage end-to-end employee lifecycle activities, including pre-onboarding, onboarding, induction, and exit formalities, ensuring timely completion of all employee documentation.
- Coordinate and manage Background Verification (BGV) activities, following up with relevant stakeholders to ensure timely closure.
- Handle employee queries and conduct HR helpdesk sessions to provide timely support and resolution.
- Maintain accurate employee trackers, records, databases, and HR documentation.
- Manage business travel requests, employee reimbursements, and insurance-related updates.
- Coordinate employee appraisals and other employee lifecycle processes.
- Prepare and issue relieving letters, experience letters, and other employment-related documents.
- Coordinate monthly contract extensions and obtain necessary budget approvals in consultation with client stakeholders.
- Develop, maintain,



and update Standard Operating Procedures (SOPs) for HR operations.
- Maintain ISO documentation and trackers while supporting internal and external audit requirements.
- Monitor Google and Glassdoor reviews and coordinate appropriate follow-ups with internal stakeholders.
- Ensure all employee-related requests and HR operational activities are completed within defined turnaround times.

Eligibility Criteria:

- Bachelor's degree in Human Resources, Business Administration, Commerce, or any relevant discipline.
- 0 to 2 years of experience in HR Operations, Shared Services, Employee Lifecycle Management, or HR Administration. Freshers with internship experience may also apply.
- Good verbal and written communication skills.

Employment Details:

- Employment Type: Full-Time
- Work Mode: Work from Office
- Working Days: Monday to Friday (5 days a week)
- Working Hours: Flexible 8.5-hour workday, with 10:00 AM to 5:00 PM as core working hours.
- Career Growth: Chance to grow into broader HR Operations and Shared Services responsibilities based on performance and business requirements.

Work Location: Todi Estate, A Wing, Sun Mill Compound, Lower Parel (West), Mumbai 400013, Maharashtra, India.

📌 HR Shared Services Executive (Mumbai)
🏢 Ushta Te
📍 Mumbai