Roles & Responsibilities:

- Excellent communication skills are mandatory.
- Fielding all incoming help requests from clients via Chat or emails in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
- Follow standard processes and procedures to resolve all client queries.
- Resolve client queries as per the SLAs defined in the contract.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Working Days Fixed evening shift (5 days working). Saturdays & Sundays are fixed off Transport – Both Side transport will be provided

Any graduate, except B.Tech and B.E.

All 6 semester original mark sheets in hard copy are mandatory

Note: 1 year Service Agreement is applicable

📌 HR Operations Associate (Mumbai)
🏢 Wipro
📍 Mumbai