KEY RESPONSIBILITIES:

- Engage in processing and reviewing transactions as per the standard operating procedures and guidelines.

- Support the manager in the management of workflow, reporting and HR digital transformation projects

- Handle recent launched process

- Maintain team spirit. Positive feedback from the teams (Team Members/Peers/Ops Managers/All HRCO)

- Handle HR Transactions involving Employee Life Cycle Management and Gain Expertise in all aspects relating to managing the process effectively and efficiently

- Responsible to Perform all on-boarding team activities with 100% quality & as per agreed timelines. Publish monthly reports/dashboards and close all monthly & Half-yearly controls.

- Process Expertise on Background Verification, Offer Mgmt, Pre-joining activities and Onboarding.

- Maintain clear communication with business partners, panel members, and candidates.

- Support audit missions and ensure closure of audit points / Declaring Internal controls

- Key critical process to be worked with the Data Quality Control for the framework & have a stringent QC mechanism

- Adhere to the timelines of the Morse & GPS controls which is already defined & yet to define and with nil breaches of zero tolerance

- Maintain utmost confidentiality of the information received

- Drive change in the work culture and way of work by adapting smarter strategies on the normal and peak volume time. Being as a lead, create SME/ambassadors to speed up the change process. Clear strategies to meet 24 hours SLA, same day SLA for urgent/sensitive matters and clear resolution with proper framework of quality check (QC).





- Delivering daily operations with high quality and no errors with nil breaches of Zero tolerance parameters. Set up quality review mechanism of the processes and owing process improvements to ensure that the standards are raised. End to end BAU’s, audits, seasonal activities, adhoc request etc. are adhered to framework of QC processes for all relevant work performed in HR Ops.

- Maintain a stable risk and control environment and 100% adherence to the SOP/KOP/KPI etc. Proactive identification of the gaps and addressing the same on a regular basis. All risk prone areas/steps/actions to be identified and addressed with all the team members and the new comers/joiners. Regular recertification and monitoring of access parameters and other pertinent areas.

- Set up and maintain a training/knowledge model in team to ensure cross trainings, adequate backups and rotation of SMEs thereby enabling a very agile & efficient model.

- To promote better listening: Show by asking open-ended questions that you are engaged in conversations.

- To foster leadership: Discover the problems that prevent team members from performing at the highest possible levels.

- Focus on these competencies for self-development: Communication skills (listening, speaking and writing), Analytical and research skills, Flexibility/adaptability, Interpersonal abilities, ability to make decisions and solve problems, ability to plan, organize and prioritize work, ability to wear multiple hats and Leadership/management skills.

EDUCATIONAL QUALIFICATION: Any bachelor’s degree, preferably MBA in HR

📌 Hr Operations Analyst (Bengaluru)
🏢 Cognizant
📍 Bengaluru