Position Summary

​We are seeking an experienced and data-driven Operations Manager to oversee the day-to-day operations of our 4-star resort property (20 guest rooms,banquets, dining facilities, and guest services). In this role, you will lead cross-departmental teams—including Front Office, Food & Beverage, Housekeeping, and Maintenance—to deliver exceptional guest experiences while maintaining high standards of operational efficiency, cost control, and staff management.

Key Responsibilities

​1. Operational Leadership & Daily Management

- ​Oversee daily operations across Front Office, Housekeeping, Maintenance, and F&B; to ensure flawless property execution and consistent service standards.
- ​Conduct daily morning briefings and operational walkthroughs to inspect guest rooms, public spaces, dining areas, and staff quarters for hygiene, safety, and operational readiness.
- ​Work closely with departmental leads to resolve operational bottlenecks and maintain smooth handovers between shifts.

​2. Quality Control & Guest Experience

- ​Monitor guest feedback channels (in-house review forms, online reviews) daily; analyze trends and implement immediate corrective actions.
- ​Maintain rigorous standards for room presentation, sanitation, guest amenities, and food & beverage execution.
- ​Handle high-level guest inquiries or escalated issues promptly with diplomacy and high professional standards.

​3. Financial & Performance Tracking

- ​Track daily key performance metrics including Occupancy, Average Daily Rate (ADR), RevPAR, and operational expenditures.
- ​Prepare clear daily, weekly, and monthly operational performance reports for the Group Manager.




- ​Help manage department budgets, control operational and F&B; costs, and minimize revenue leakage.

​4. Team Management & Staff Quarters Oversight

- ​Supervise, mentor, and schedule departmental staff to optimize labor allocation based on occupancy forecasts.
- ​Oversee team quarters, staff amenities, and back-of-house facilities to ensure high standards of living and hygiene for live-in staff.
- ​Drive staff training programs covering hospitality standards, safety protocols, equipment usage (e.g., steam sanitation systems), and service etiquette.

​5. Vendor, Maintenance & Compliance

- ​Oversee preventive maintenance schedules across facilities, MEP systems, room equipment, and kitchen assets.
- ​Ensure strict compliance with local safety regulations, fire safety standards, labor laws, and food safety codes.

Qualifications & Requirements

- ​Experience: 3to 5 years of operational leadership experience in 4-star or 5-star hotels or resorts. Prior experience in F&B; operations or multi-department supervision is strongly preferred.
- ​Education: Bachelor’s degree in Hotel Management
- ​Technical Skills: Proficiency in Hotel Management Software / PMS, MS Excel / Google Sheets for reporting, and inventory management.
- ​Core Competencies: Strong analytical mindset, hands-on leadership style, crisis management capability, and sharp attention to detail.
- ​Communication: Excellent verbal and written communication skills; bilingual capabilities are a plus.

Pay: ₹55,000.00 - ₹75,000.00 per month

Benefits

- Cell phone reimbursement
- Adaptable schedule
- Food provided
- Internet reimbursement
- Paid time off

Work Location: In person

📌 Hotel Operations Manager (Pathanamthitta)
🏢 Maramon Hotel And Resort
📍 Pathanamthitta