– Host & HostessGoldstone Hospitality | SOMARA

Department: Front Office / Guest RelationsDesignation: Host / HostessReporting To: Restaurant Manager / General ManagerLocation: Lucknow, Uttar PradeshEmployment Type: Full-Time

1. Job Purpose

The Host/Hostess will be the first point of contact for guests visiting SOMARA and will be responsible for creating an excellent first impression through warm hospitality, professional grooming, courteous communication and efficient guest management. The individual will manage guest greetings, reservations, seating arrangements, waiting lists and coordination between guests and the restaurant service team, ensuring a seamless luxury dining experience.
1. Key ResponsibilitiesA. Guest Reception & Greeting

- Welcome every guest warmly and professionally upon arrival.
- Maintain a pleasant, confident and hospitable personality.
- Escort guests to their designated tables.
- Understand guest preferences and provide personalised attention.
- Ensure guests receive a premium welcome experience.

B. Reservations & Table Management
- Handle telephone, online and walk-in reservations.
- Maintain accurate reservation records.
- Manage table allocation across both floors.
- Coordinate seating arrangements according to guest preferences.
- Maintain waiting lists during peak hours.
- Monitor table availability and coordinate table turnover with service teams.
- Handle VIP, corporate and special occasion reservations.

C. Guest Relationship Management
- Interact professionally with guests and understand their requirements.
- Assist guests with basic menu information and restaurant facilities.
- Handle initial guest queries and complaints politely.
- Coordinate with the Restaurant Manager for escalated complaints.
- Remember regular guests and their preferences wherever possible.
- Ensure special requests, celebrations and dietary requirements are communicated to the concerned departments.

D.



Coordination & Operations
- Coordinate with Restaurant Managers, Captains and Service Staff.
- Ensure smooth guest movement between both floors.
- Maintain communication regarding table availability.
- Coordinate with the valet and security teams wherever required.
- Ensure no guest is left unattended at the reception.
- Maintain an organised and presentable reception area.

E. Telephone & Communication Management
- Handle incoming calls professionally.
- Provide accurate information about menu, timings, location and reservations.
- Confirm upcoming reservations and follow up on special bookings.
- Maintain professional communication over WhatsApp and other reservation channels.

F. Guest Feedback & CRM
- Collect guest feedback and communicate it to management.
- Maintain guest reservation databases.
- Assist in maintaining VIP and repeat customer records.
- Support customer engagement and loyalty programmes.
- Encourage positive guest experiences and repeat visits.

1. Pre-Opening Responsibilities

Before SOMARA's launch, the Host/Hostess will:
- Participate in pre-opening training and operational planning.
- Understand the complete restaurant layout and seating capacity.
- Learn table numbers, sections and seating arrangements across both floors.
- Assist in preparing reservation and guest management systems.
- Learn the menu, cuisine categories and restaurant facilities.
- Participate in mock service and guest-handling sessions.
- Understand guest greeting protocols and service standards.




- Coordinate with the operations team to establish reception SOPs.

1. Required Skills & Qualifications

- Graduate or diploma in Hospitality Management preferred.
- 1–3 years of experience in premium restaurants, luxury hotels or fine-dining establishments preferred.
- Excellent verbal communication skills.
- Fluent in English and Hindi.
- Pleasant personality with professional grooming.
- Strong interpersonal and customer-handling skills.
- Good knowledge of reservation and POS systems.
- Ability to manage multiple responsibilities during peak hours.
- Confident, polite, disciplined and presentable.

1. Grooming & Behavioural Standards

- Maintain professional grooming and personal hygiene.
- Wear the prescribed SOMARA uniform.
- Maintain a welcoming smile and positive body language.
- Demonstrate patience, politeness and confidence.
- Avoid personal mobile phone usage during guest interactions.
- Maintain confidentiality of guest information.
- Never argue with guests or display unprofessional behaviour.

1. Key Performance Indicators (KPIs)

- Guest greeting and first-impression standards.
- Reservation accuracy and management.
- Guest waiting time and seating efficiency.
- Guest satisfaction and feedback.
- Coordination with restaurant service teams.
- Guest complaint handling and resolution.
- Repeat guest engagement and CRM accuracy.
- Grooming and attendance standards.

1. Expected Skilled Standards

The Host/Hostess is expected to represent SOMARA's hospitality philosophy and maintain the highest standards of guest relations. The position requires someone who understands that luxury hospitality begins before a guest reaches their table. Every interaction must reflect warmth, professionalism, elegance and attention to detail.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Host/Hostess - Fine Dine & Bar (Lucknow)
🏢 Goldstone Hospitality
📍 Lucknow