1. Drive home connect and care operations in the assigned territory.
- Source and train technicians by teeing up with target colleges.
- Conduct classroom and on the job trainings for technicians.
- Mentor and guide technicians to enhance productivity.
- Ensure zero defect execution of home connect activity.
- Drive home connect installation and fault repair related SLA.
- Ensure customer satisfaction.
- Ensure adherence to processes as per company defined SLAs.
Skills and Competencies 1. Product service knowledge.
- Knowledge of IT tools usage.
- Speak local language.
- Planning and organizing skills. 5.