Helpdesk Support Engineer (Chennai)

Helpdesk Support Engineer (Chennai)

07 Nov
|
Computer Enterprises
|
Chennai

07 Nov

Computer Enterprises

Chennai

Roles and Responsibilities :

- Provide technical support to customers through phone, email, or chat channels.

- Troubleshoot and resolve customer issues related to software products in a timely manner.

- Manage and prioritize tickets using ticketing tools to ensure efficient resolution.

- Collaborate with internal teams to escalate complex issues and provide updates on ticket status.

Job Requirements :

- 1-4 years of experience in a similar role providing technical support for software products.

- Solid knowledge of Excel for data analysis and reporting purposes.

- Proficiency in using ticketing tools such as [insert tool names].

- Excellent communication skills with the ability to articulate technical information clearly.

📌 Helpdesk Support Engineer (Chennai)
🏢 Computer Enterprises
📍 Chennai

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