Description and Requirements

CareerArc Code

CA_UT

Onsite

This Is Helix. Powered by You.

At BMC Helix, we don't do ordinary. We're the AI-native engine behind the world's most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate aboutWe're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game-not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we're scaling with purpose-through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC Helix's solutions to our customers worldwide. It provides unique chance to meet customers and solve their business problems by consultative approach. This group is responsible for managing the latest BMC Helix technologies and making sure customers get the maximum value from their investment.

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC Helix's worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously

Here is how, through this exciting role,



YOU will contribute to BMC Helix's and your own success:

- This is an on-site role at the Navi Mumbai location.
- Provide L2/L3 operational support on BMC Helix ITSM Remedy, Helix Dashboard, CMDB, DWP, DWPA, SmartIT/MyIT, Asset Management as per agreed SLAs.
- Maintain BMC Helix Product platform availability as per agreed availability commitment
- Develop new customizations, integrations and reports
- Troubleshoot BMC Application, customizations, integration issues.
- Follow the ITIL standard best processes.
- Recommend & plan upgrades/patches and roll out of new features
- Drive adoption of the BMC Helix solutions across Customer environments
- Work closely with Service Owners to review service delivery quality with focus on continuous improvement
- Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of BMC Helix ITSM Remedy Application.

To ensure you're set up for success, you will bring the following skillset & experience:

- Extensive experience in the Administration and configuration of BMC Helix Remedy ITSM Applications, Integrations, Customizations.
- Candidate must possess a Engineering /Computer Science Bachelor's Degree.
- Should have between 5-15 Years of relevant experience on BMC Helix ITSM Remedy/CMDB.
- Should have worked in Applications Managed Services and Consulting Services environment
- Experience on framework is an advantage.
- Good knowledge of Cloud Technologies, Containers, different OS, Networking and database concepts
- Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
- Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
- Effective communication skills in English.
- Willing to work in shifts, weekend and on-call support will be required.

📌 Helix ITSM Consultant (Mumbai)
🏢 BMC Software
📍 Mumbai