Location: Hyderabad

Department: Operations

Designation: Head of Operations

Reporting to: Core Management Team

Experience: 6–8 years (with substantial multi-outlet QSR experience)

About Vyroo :

Vyroo is a growing South Indian QSR and tiffin centre chain focused on delivering high-quality breakfast and food products through standardised operations, consistent taste and operational efficiency.

We are building a technology-driven restaurant operating ecosystem through Vyroo 360, our proprietary operations intelligence platform, to automate inventory management, demand forecasting, recipe standardisation, wastage control and store performance monitoring.

We are looking for an experienced Head of Operations who can lead our multi-outlet operations, build a strong management hierarchy and prepare the organisation for the next phase of expansion.

Role Objective :

To take complete ownership of the operational performance of all Vyroo outlets, establish standardised operating systems, develop cluster and store-level leadership, improve outlet profitability and build an organisation capable of scaling to 20–50 outlets.

Key Responsibilities :

1. Multi-Outlet Operations Management

- Manage and oversee operations across all existing outlets.
- Build and manage a structured hierarchy of Cluster Managers, Store Managers and Team Leads.
- Ensure consistent operational standards across every outlet.
- Conduct periodic store visits, inspections and performance reviews.
- Ensure smooth daily operations without excessive founder involvement.

2. Sales & Profitability Management

- Drive outlet-wise revenue and profitability targets.
- Monitor food cost, labour cost, operational expenses and contribution margins.
- Identify revenue leakage, unnecessary expenses and operational inefficiencies.
- Improve sales per outlet and overall operating profitability.

3. Inventory & Cost Control

- Establish strict inventory management and reconciliation systems.
- Monitor raw material consumption against standard recipes and expected yields.
- Control wastage, pilferage and stock variances.
- Implement systematic procurement,



stock transfers and vendor coordination.
- Ensure adherence to established consumption benchmarks.

4. Product Quality & Standardisation

- Maintain consistent taste, quality and presentation across outlets.
- Standardise recipes, portion sizes and preparation methods.
- Monitor batter, chutney and other product preparation processes.
- Work with the product and kitchen teams to improve productivity and quality.
- Implement regular food safety, hygiene and quality audits.

5. People & Team Management

- Recruit, train and develop Cluster Managers and Store Managers.
- Establish transparent job descriptions, responsibilities and KPIs.
- Introduce performance evaluation and accountability systems.
- Manage manpower planning, attendance, productivity and attrition.
- Build a strong second line of operational leadership.

6. SOP & Technology Implementation

- Establish standard operating procedures for every operational function.
- Ensure complete adoption of Vyroo 360 across outlets.
- Drive technology-based task management, inventory audits and operational reporting.
- Implement automated performance dashboards and escalation mechanisms.
- Use operational data to identify problems and improve decision-making.

7. Expansion & Business Scalability

- Develop operational readiness plans for new outlet launches.
- Establish systems that can be replicated across multiple locations.
- Create manpower, training, procurement and infrastructure requirements for expansion.
- Ensure new outlets achieve operational stability within defined timelines.

Candidate Profile - Mush Have

- 6–8 years of experience in restaurant, QSR or food-service operations.
- Proven experience managing multiple outlets simultaneously.
- Strong preference for candidates from South Indian tiffin,



breakfast, QSR or high-volume casual dining chains.
- Experience managing at least 8–10 outlets, preferably more.
- Experience managing Cluster Managers, Area Managers and Store Managers.
- Strong understanding of restaurant P&L;, food cost, inventory and manpower management.
- Experience in SOP implementation, operational audits and process standardisation.
- Strong leadership, analytical and execution capabilities.
- Comfortable working with technology-driven operational platforms.

Preferred Experience

Candidates who have worked with established multi-outlet brands such as South Indian QSR chains, breakfast chains and organised restaurant groups will be preferred.

Key Performing Indicators (KPIs)

The Head of Operations will be evaluated on:

1. Outlet-wise revenue growth.
2. Overall outlet profitability and EBITDA improvement.
3. Food cost and inventory consumption control.
4. Reduction in wastage and stock variance.
5. Labour productivity and manpower efficiency.
6. Customer satisfaction and complaint reduction.
7. SOP and operational audit compliance.
8. Store Manager and Cluster Manager performance.
9. Successful implementation of Vyroo 360.
10. Operational readiness and successful launch of new outlets.

What We Expect

We are not looking for someone who simply supervises restaurants or manages daily activities.

We want a hands-on operations leader who can:

- Build a professional multi-outlet management structure.
- Take complete ownership of operational execution.
- Establish systems that work without constant supervision.
- Drive profitability through data and operational discipline.
- Build solid managers who can independently run outlets.
- Scale the business from its current stage to a professionally managed, multi-location QSR chain.

Compensation: Competitive, based on experience and demonstrated multi-outlet management capability.

- Application: Interested candidates can share their updated CV along with details of the number of outlets managed, brands worked with, team size handled and operational achievements.

📌 Head of Operations (Hyderabad)
🏢 Vyroo Ventures
📍 Hyderabad