Guest Relations Executive (GRE)

Restaurant | Full-Time

Position: Guest Relations Executive (GRE)

Department: Operations / Guest Relations

Industry: Hospitality Restaurant

Job Type: Full-Time

Job Summary

We are looking for a well-presented, friendly, and customer-oriented Guest Relations Executive (GRE) to ensure an excellent dining experience for guests. The candidate will be responsible for welcoming guests, managing reservations, handling guest queries, and ensuring smooth coordination between guests and restaurant staff.

Key Responsibilities

- Welcome and greet guests warmly upon arrival.
- Manage guest reservations, walk-ins, and seating arrangements.
- Escort guests to their tables and assist with menu-related queries.
- Handle guest complaints, feedback, and special requests professionally.
- Coordinate with restaurant managers, captains, and service staff.
- Ensure guest satisfaction throughout their dining experience.
- Maintain guest records and reservation details.




- Assist in managing VIP guests and special occasions.
- Follow up with guests to ensure a positive dining experience.

Requirements
- Previous experience in guest relations or hospitality is preferred.
- Excellent communication and interpersonal skills.
- Pleasant personality with a professional appearance.
- Strong customer service and problem-solving skills.
- Ability to handle guest concerns calmly and professionally.
- Positive coordination and multitasking abilities.
- Knowledge of restaurant operations is an added advantage.

Skills Required
- Guest handling and customer service
- Communication and interpersonal skills
- Reservation management
- Problem-solving
- Team coordination
- Professional etiquette

Ideal Candidate: Someone who is confident, presentable, approachable, and passionate about delivering exceptional guest experiences.

📌 Guest Relation Executive (Mumbai)
🏢 China Gate Restaurants
📍 Mumbai