TALENT GLOBAL EDUCATION

Higher Education & Admissions

JOB DESCRIPTION: HEAD OF ADMISSIONS & OPERATIONS

Position Objective

To take full responsibility for the overall functioning, management, and growth of the Higher Education Consultancy, with a primary focus on maximizing admission bookings through an efficient telemarketing team, achieving assigned admission targets, and converting student enquiries into confirmed admissions.

1. Overall Management & Operations

* Take complete responsibility for the day-to-day operations of the consultancy.

* Plan, organize, and monitor all admission-related activities.

* Develop strategies to increase student enquiries, admission bookings, and confirmed admissions.

* Ensure the smooth functioning of the telemarketing and admission counselling teams.

* Work towards the overall growth, profitability, and reputation of the institution.

2. Telemarketing Team Management

* Recruit, train, guide, and supervise telemarketing executives.

* Assign daily, weekly, and monthly calling targets to each executive.

* Distribute student leads efficiently and monitor follow-up activities.

* Ensure that executives maintain skilled communication with students and parents.

* Monitor individual performance and take corrective action wherever necessary.

* Motivate the team to achieve and exceed assigned targets.

3. Admission Target Achievement

* Develop and implement strategies to achieve maximum admission bookings.

* Set realistic and measurable daily, weekly, and monthly admission targets.

* Monitor the progress of each executive against assigned targets.

* Identify challenges affecting admission conversion and implement solutions.

* Ensure that the overall admission target is achieved within the specified period.

* Focus on converting student enquiries into genuine admission bookings and confirmed admissions.

4. Student Lead Generation & Follow-up

* Identify and contact students who have completed Higher Secondary education.

* Generate admission enquiries through telemarketing and other approved channels.

* Understand students’ educational interests, career goals, eligibility,



and budget.

* Maintain an organized database of prospective students.

* Ensure timely follow-ups with interested students and parents.

* Minimize the loss of potential admissions due to delayed or inadequate follow-up.

5. Admission Counselling & Conversion

* Guide students towards suitable Degree, Postgraduate, Nursing, and other professional courses across India.

* Provide accurate information about courses, colleges, eligibility criteria, fees, and admission procedures.

* Coordinate with students and parents throughout the admission process.

* Convert interested prospects into admission bookings.

* Follow up with booked students until their admission is confirmed.

* Maintain transparency and professionalism throughout the counselling process.

6. Daily Performance Monitoring

Review the following performance indicators on a daily basis:

* Total calls made by each executive.

* Number of students contacted successfully.

* Number of interested students identified.

* Number of counselling sessions arranged.

* Number of follow-ups completed.

* Number of admission bookings secured.

* Number of confirmed admissions.

* Individual and overall target achievement percentages.

7. Reporting & Accountability

* Prepare and submit daily admission performance reports to management.

* Maintain accurate records of leads, follow-ups, bookings, and confirmed admissions.

* Submit weekly performance reviews and monthly target achievement reports.

* Identify underperforming executives and implement improvement plans.

* Take full accountability for the team’s admission performance and assigned targets.

8. Admission Booking to Confirmation

* Ensure that every admission booking is properly documented.





* Follow up with students who have booked admissions but have not completed the process.

* Coordinate documentation, eligibility verification, application submission, and other required procedures.

* Track each student’s progress from initial enquiry to final admission.

* Ensure that bookings are genuine and supported by the required student details.

* Reduce cancellations and improve the booking-to-confirmed-admission conversion rate.

9. Institutional Growth & Revenue

* Develop strategies to increase the number of student admissions every month.

* Identify opportunities to expand the institution’s course and college network.

* Improve team productivity and lead conversion efficiency.

* Monitor admission-related revenue and performance against business objectives.

* Maintain professional relationships with students, parents, and partner institutions.

* Contribute to the long-term growth and financial sustainability of TALENT GLOBAL EDUCATION.

KEY PERFORMANCE INDICATORS (KPIs)

Performance Area Measurement

Telemarketing Daily calls and successful student contacts

Lead Management Qualified leads generated

Follow-up Follow-ups completed on schedule

Admission Booking Total bookings secured

Confirmed Admissions Students successfully admitted

Conversion Rate Percentage of leads converted into bookings

Target Achievement Percentage of assigned target achieved

Reporting Accuracy and timely submission of reports

PRIMARY RESPONSIBILITY

The primary responsibility of this position is to manage the entire admission operation, lead the telemarketing team effectively, maximize admission bookings, convert bookings into confirmed admissions, and achieve the monthly admission targets assigned by management.

Expected Outcome: A productive telemarketing team, a strong student admission pipeline, maximum admission conversions, and consistent achievement of institutional targets.

TALENT GLOBAL EDUCATION

Your Future. Our Responsibility.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

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