Job Title: Customer Relationship Management (CRM) Executive

Department: Sales & Customer Relations

Industry: Real Estate

Location: Sector-74,M3M Corner Walk,Gurgaon

Job Summary

The CRM Executive will be responsible for managing customer relationships, maintaining client records, coordinating with the sales team, and ensuring a smooth customer experience throughout the property buying and selling process.

Key Responsibilities

- Handle incoming customer inquiries through phone calls, emails, WhatsApp, and other communication channels.
- Maintain and update customer information, leads, and sales records in the CRM software.
- Follow up with prospective clients regarding property inquiries, site visits, and bookings.
- Coordinate with the sales team to ensure timely follow-ups and effective lead management.
- Schedule property site visits and appointments for prospective customers.
- Assist customers with their queries regarding property details, pricing, payment plans, and documentation.




- Maintain regular communication with existing customers and provide updates regarding their property transactions.
- Monitor customer feedback and address complaints or concerns promptly.
- Prepare daily, weekly, and monthly reports on leads, follow-ups, site visits, and customer interactions.
- Ensure customer satisfaction and build long-term relationships with clients.

Required Skills and Qualifications

- Graduate in any discipline.
- 0-6 months of experience in CRM or customer service, preferably in the real estate industry.
- Good communication and interpersonal skills.
- Proficiency in MS Excel, MS Office, and CRM software.
- Robust follow-up, coordination, and problem-solving skills.
- Ability to manage multiple customer inquiries and maintain accurate records.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

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