07 Nov
|
Drishti Consultants
|
Pune
07 Nov
Drishti Consultants
Pune
Role & responsibilities
- Answering tickets from internal users
- Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner
- Identify service improvement opportunities
- Providing solutions for issues raised by the customer
Preferred candidate profile
- Fluent with spoken & written - German language (min B2 level)
- Open to work for 9 hours rotational shift - Weekend working on rotational basis
- ITIL3/4 foundation certificate is positive to have
📌 Global Service Desk (Pune)
🏢 Drishti Consultants
📍 Pune