Key Responsibilities

Technical SupportDiagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.

Provide remote technical assistance through phone, email, or tickets.

Guide users with step-by-step resolutions for both basic and advanced technical concerns.

Document issues, resolutions, and escalations accurately in the ticketing system.

Required Qualifications

Graduate, preferably BCA or equivalent technical background.

1 to 4 years of relevant experience in technical support or IT helpdesk roles.

Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.

Good English communication skills, both verbal and written.

Ability to multitask and work in a fast-paced support environment

Pay: ₹300,000.00 - ₹600,000.00 per year

Perks

- Health insurance
- Provident Fund

Application Question(s):
- Are you comfortable with the max CTC Of 5.2LPA As fixed and 80K as Shift Allowances

Work Location: In person

📌 Global Technical Support Engineer (Whitefield)
🏢 JoulestoWatts Business Solutions
📍 Whitefield