Job highlights

- 12th Pass/Diploma/Graduate preferred with hospitality or front office experience, strong communication in English, Hindi, and local language, good personal grooming
- Manage guest check-ins and check-outs, handle guest queries and complaints, coordinate with internal teams, maintain guest records, and support resort operations
- Accommodation and food provided at the resort

Role & responsibilities We are looking for a customer-focused, energetic, and well-groomed Front Office Executive to be the first point of contact for our guests. The role involves managing guest check-ins and check-outs, handling guest queries and requests, coordinating with internal teams, and ensuring a smooth and positive guest experience throughout their stay.

Key Responsibilities

* Welcome and greet guests in a warm, professional, and courteous manner.

- Manage the complete check-in and check-out process as per company SOPs.
- Handle guest queries, requests, and complaints and ensure timely resolution.
- Maintain accurate guest records and update required information in the system.
- Coordinate with Housekeeping, Maintenance, Food & Beverage, and other teams to ensure smooth property operations.
- Handle room allocations, booking-related queries, and guest requests.
- Ensure proper collection and recording of payments, wherever applicable.
- Manage calls, emails, and other guest communications professionally.
- Provide guests with information about resort facilities, services, activities, and nearby locations.
- Follow all company policies, operational processes, and safety standards.
- Ensure the front desk area is clean, organized, and welcoming at all times.
- Maintain proper shift handovers and ensure effective communication between teams.




- Support the Operations Manager in day-to-day resort operations.
- Proactively identify opportunities to improve guest satisfaction and overall service quality.

Required Skills

* Good communication and interpersonal skills.
- Customer-service-oriented approach with a positive and welcoming attitude.
- Ability to handle guest concerns calmly and professionally.
- Basic computer knowledge and ability to work with operational systems.
- Good coordination and teamwork skills.
- Good personal hygiene, grooming, and professional appearance.
- Good verbal communication skills in English, Hindi, and the local language.
- Ability to multitask and work in a fast-paced hospitality environment.
- Willingness to work in rotational shifts, including weekends and holidays.

Eligibility

* Education: 12th Pass / Diploma / Graduate preferred.

- Experience: Freshers can apply. Prior experience in hospitality, front office, customer service, or retail will be an added advantage.
- Strong customer orientation, a positive attitude, and willingness to learn are essential.

Accommodation & Food

* Accommodation and food will be provided by the resort.

- As this is a *live-in property role, the selected candidate is expected to **stay at the resort premises* during their employment.
- Candidates should be comfortable working and staying at the property as per the assigned shift schedule and operational requirements.

Ideal Candidate The ideal candidate should be friendly, well-groomed, customer-oriented, responsible, and comfortable working in a resort environment. Robust communication skills, a service mindset, and the ability to work effectively with different teams are important for success in this role

Food and Accomdation provided

📌 Front Office Executive (Hyderabad)
🏢 OYO
📍 Hyderabad