Role & responsibilities

- Always ensure outstanding customer care.
- Maintain a friendly, cheerful, and courteous demeanour always.
- Courteously and accurately answer inquiries from potential guests and accept resort queries.
- Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
- Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
- Supervise daily shift process ensuring all team members adhere to Standard Operating Procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve member issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Allocate rooms to expected arrivals after checking the guests' preferences and special requests.
- Build robust relationships and liaise with all other department's especially housekeeping,



MEM team etc.
- Control cash transactions at the front desk and maintains complete responsibility for personal bank as specified by resort bank agreement policy.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

Role: Front Office Manager, Industry Type: Travel & Tourism, Department: Food, Beverage & Hospitality, Employment Type: Full Time, Permanent Role Category: Front Office & Guest Services Education UG: B.B.A. / B.M.S. in Hospitality and Tourism Management, Bachelor of Vocational Studies in Tourism and Hospitality Management, BHM /BHMCT in Any Specialization, B.Sc in Hospitality and Hotel Management PG: MBA/PGDM in Hospitality Management read more

Key Skills Front Office OperationsGuest Relations

📌 Front Office Manager (Ratnagiri)
🏢 Club Mahindra
📍 Ratnagiri