Roles & Responsibilities

A. Front Office Responsibilities

- Welcome and attend to patients and visitors professionally.
- Handle patient registration and update patient details in the hospital software.
- Schedule appointments for doctors and coordinate consultation timings.
- Attend telephone calls and respond to patient enquiries.
- Guide patients to the respective departments and consultation areas.
- Maintain patient records and registration details.
- Coordinate with doctors, nursing staff and other departments.
- Handle patient complaints and escalate issues to the concerned supervisor.
- Manage OP and IP admission-related formalities.

B. Billing Responsibilities
- Prepare accurate OP, IP and procedure-related bills.
- Collect consultation fees, registration charges and other payments.
- Generate receipts and maintain billing records.
- Verify billing details before finalising invoices.
- Handle cash, card, UPI and other payment transactions.




- Process refunds and discounts only with proper approval.
- Coordinate with insurance and TPA departments whenever required.
- Prepare daily cash collection and billing reports.
- Ensure proper handover of cash and billing documents to the Accounts Department.
- Follow up on pending bills and outstanding payments.

C. Patient Coordination
- Explain billing procedures and payment requirements to patients.
- Coordinate patient discharge billing with the concerned departments.
- Ensure patient queries are addressed promptly.
- Maintain confidentiality of patient information.
- Ensure patient satisfaction through proper communication and service.

Pay: ₹8,700.00 - ₹29,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 Front Office Executive cum Admin (Ambattur)
🏢 Prashanth Hospitals, Chetpet
📍 Ambattur