Department: Front Office | Reports to: Front Office Manager | Grade: L3 | Type: Full time, rotational shifts

Job Purpose: To supervise daily front desk, bell desk and concierge operations and ensure service standards on every shift.

Key Responsibilities

- Prepare shift duty rosters and brief the team on arrivals, VIPs and events.
- Monitor check-in/check-out flow, room allocation and room-status accuracy.
- Handle escalated guest complaints and service recovery.
- Train and coach front desk and bell desk associates on SOPs.
- Check cash handling, shift reports and handover logs.
- Coordinate with Housekeeping, Reservations and Engineering for readiness.
- Ensure grooming, discipline and attendance of the team.

Qualification & Experience: Diploma/Degree in Hotel Management; 3–4 years in front office, 1 year in a lead role. Key Skills: Leadership, guest handling, PMS, rostering, conflict resolution.

Performance Measures: Team performance, guest complaints resolved, SOP compliance, shift report accuracy.

Pay: ₹10,000.00 - ₹29,000.00 per month

Work Location: Hybrid remote in Darjeeling District, West Bengal

📌 Front office executive (Darjeeling)
🏢 Central Hotels
📍 Darjeeling