Key Responsibilities1.

Guest

Service & Hospitality

- Welcome guests warmly within 5 seconds.

- Explain menu, offers and promotions.

- Recommend upselling items.

- Assist guests with menu selections.

- Ensure positive guest experience.

- Handle special requests professionally.

- Build repeat customer relationships.

1. Order Taking & POS Management

- Take accurate orders.

- Enter orders correctly into POS.

- Process cash, UPI, card payments.

- Maintain billing accuracy.

- Verify order modifications.

1. Peak Hour Operations

- Manage rush hours efficiently.

- Coordinate with kitchen.

- Deliver food within service standards.

- Minimize guest waiting time.

- Handle multiple tables/customers simultaneously.

1. Guest Complaint & Grievance Handling

- Listen actively.

- Apologize professionally.

- Resolve issues immediately.

- Escalate major concerns to manager.

- Record guest complaints.

1. Sales & Upselling

- Promote add-ons and combos.

- Increase average bill value.

- Suggest beverages, desserts, sides.

1. Outlet Cleanliness & Hygiene





- Clean tables immediately after use.

- Maintain dining area cleanliness.

- Ensure washrooms are clean.

- Follow HACCP and FSSAI standards.

- Perform opening and closing cleaning.

1. Stock Monitoring

- Monitor service stocks.

- Refill sauces, tissues, packaging.

- Conduct daily stock checks.

- Report shortages.

1. Inventory & Asset Care

- Proper use of equipment.

- Prevent breakage.

- Report damages immediately.

1. Reporting & Documentation

- Daily sales report.

- Shift handover report.

- Complaint register.

- Cleaning checklist.

- Stock consumption report.

1. Teamwork & Discipline

- Attend briefings.

- Support colleagues during rush hours.

- Maintain grooming standards.

- Follow SOPs.

Pay: ₹12,000.00 - ₹22,000.00 per month

Perks

- Flexible schedule

- Food provided

- Paid sick time

- Paid time off

Work Location: In person

📌 F&B Supervisor (Kolkata)
🏢 Cedarroot
📍 Kolkata