Job highlights

- . Graduate in any discipline (BCom / BBA preferred) . 2 4 years of experience in MIS / Customer Service / Operations role .
- . Qualification & Experience
- Experience in fitness equipment,medical equipment,industrial services,or AMC-based businesses will be an added advantage

We are looking for a detail-oriented MIS Executive for our Customer Service Department who will be responsible for preparing, maintaining, and analyzing various operational and revenue-related reports. The role requires robust coordination and follow-up skills to ensure timely data collection, accurate reporting, and smooth execution of customer service activities related to AMC, contracts, invoicing, and service calls . Key Responsibilities :-

1. ` MIS & Reporting `

Prepare and circulate daily / weekly / monthly MIS reports related to: o Revenue Collection Report o Customer Call Reports (Attended / Pending / Closed Calls)

o Pending Service Call Report o AMC Tracking Report (Active, Expired, Renewal Due)

o Contract Enquiry & Estimate Activity Report o Debtors List & Outstanding Follow-up Report o Invoicing & Billing Status Report

Ensure accuracy, completeness, and timeliness of all reports.

Maintain structured databases for service calls, contracts, AMC, and customer records.

1. ` Customer Service Coordination `

Coordinate with service engineers, customer service executives, sales, and accounts teams for data collection and updates. Track service calls from logging to closure and highlight delays or escalations.

Monitor pending calls,



overdue AMCs, pending estimates, and delayed invoices.

1. ` Follow-ups & Closures `

Strong follow-up with internal teams for: o Call closures o Estimate approvals o Invoice generation o AMC renewals o Payment follow-ups (as per defined process)

Ensure pending activities are regularly followed up and closed within timelines.

1. ` Data Analysis & Support `

Analyse trends related to service performance, revenue collection, and customer complaints. Share insights with management to improve service efficiency and customer satisfaction.

Assist management during audits, reviews, and monthly performance meetings.

Skills & Competencies

- Strong knowledge of MIS reporting and data management.
- Excellent MS Excel skills (VLOOKUP/XLOOKUP, Pivot Tables, formulas, dashboards)
- Good understanding of customer service operations (preferably service-based industry)
- Strong follow-up and coordination skills
- Good communication skills (email & verbal)

Qualification & Experience
- Graduate in any discipline (B.Com / BBA preferred)
- 2 4 years of experience in MIS / Customer Service / Operations role
- Experience in fitness equipment, medical equipment, industrial services, or AMC-based businesses will be an added advantage

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Executive/AM MIS Customer Service (Mumbai)
🏢 The India Fitness Connect (TIFC)
📍 Mumbai