EUC Lead

Location: Pune, Coimbatore, PAN India

Type: Hybrid

Long term Extendable Contract with perks

POSITION OVERVIEW:

- Manage and govern end-to-end End User Computing (EUC) services.
- Oversee Desktop & Laptop Support, EUC Engineering, Application Packaging, Patch Management, Asset Management, and Digital Workplace initiatives.
- Drive service excellence, compliance, stakeholder management, and continual service improvement.

Key Responsibilities:
- Own overall EUC service delivery and governance.
- Manage endpoint and device management platforms using Microsoft Intune.
- Lead application packaging, software distribution, patch management, and asset management activities.
- Drive Incident, Major Incident, Problem, and Change Management processes.
- Manage stakeholder communications, governance meetings, and service reviews.
- Support audits, risk management, compliance, and security initiatives.
- Lead offshore teams, vendors, and service transition activities.
- Drive automation, service optimization,



and end-user experience improvement initiatives.

Required Skills:
- Strong hands-on experience with Microsoft Intune.
- Experience in Application Packaging and Software Distribution.
- Strong knowledge of Windows, iOS, and macOS Device Management.
- Hands-on expertise with Nexthink.
- Strong knowledge of Microsoft 365 including:

- Outlook

- Teams

- OneDrive

- SharePoint
- 8+ years of experience in:

- End User Computing (EUC)

- Digital Workplace

- Endpoint Management

Good to Have
- ITIL knowledge and service governance experience.
- Experience supporting Banking or Financial Services environments.

Note:
- This conveys information essential to understanding the general level of work. However, it is not intended to be a comprehensive list of all skills and responsibilities required for the role.

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