- Manage and supervise the customer service team to ensure high-quality service delivery.

- Develop and implement customer service strategies to enhance customer satisfaction.

- Handle customer complaints and resolve issues professionally and promptly.

- Collaborate with other departments to ensure seamless service delivery.

- Analyze customer feedback and suggest improvements.

- Train and coach team members to improve their skills and performance.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Role: Director - Program Management,

Industry Type: Facility Management Services,

Department: Project & Program Management,

Employment Type: Full Time, Permanent

Role Category: Technology / IT

Education

UG: Any Graduate

PG: Any Postgraduate read more

Key Skills customer servicecustomer complaintscustomer satisfactionservice deliverytransformationpmoerpadobe premiere prophotoshopjavaadobe after effectsvideo editingpythongroovyquality assuranceeclipsepowershellansibleqcmicrosoft azure

📌 ERP Transformation Program PMO (Mumbai)
🏢 Sodexo
📍 Mumbai