Job Summary

Supply chain management process keep track of logistics and update the company's inventory. Analyze
operational performance and resolve issues. Collaborate with vendors and suppliers to ensure all operations (e.g.,
shipping, delivery) meet quality and safety standards

Main departmental
relationships:
Tech Service representative, Client Warehouse, Carriers team & Planner etc.
Client/vendor
relationships:
Internal and external stakeholder

Key Responsibilities

Customer Satisfaction & Retention

- Supports equipment supply chain by ensuring equipment is aligned to correct budget centers, sublocations,

and status in application defined by Xerox policies and procedures.

- Devise ways to optimize inventory control procedures.
- Inspect the levels of business supplies and material to identify shortages.
- Report (data collection, assembling and reporting) internal consumption and carrier evaluations.
- Ensure product stock is adequate for all distribution channels and can cover demand from customer.
- Record daily deliveries and shipments to reconcile inventory.
- Place orders to replenish stock avoiding insufficiencies or excessive surplus.
- Physical vs system audits to match stakeholder inventory.
- Manage customer order activity through the order fulfillment cycle.
- Provide customer sale order validation/orders allocation/ product due diligence.
- Respond to customer inquiries by researching shipment status, items that are past due and items that

need to be expedited.

- Respond to inquiries to stakeholders on time for replacement products.




- Process orders for replacements and miscellaneous order creation based on customer's request.
- Coordinate with Freight Forwarders and Warehouse representatives to arrange shipments based on

Incoterm.

- Track shipments until they reach the customer's destination.
- Handle the customer complaints (shipment damage, missing pallets, product shortage etc.)
- Provide order status and expedite shipments upon customer’s request.
- Update the daily volumes details and maintain the internal productivity tracker.
- Validate requests raised by requestor.
- Communicate and follow up with respective team to get the update on spares & supplies.

Skill Requirements

Education Requirements:
Min/Preferred Education Level Additional Details
Minimum Bachelor’s Degree & 0-2 years working experience
Qualified Certifications:
Min/Preferred Certification Details Additional Details
Additional Skills Required
Skill Description Proficiency Level
Languages English (Verbal and Written) – India
English and Spanish (Verbal and Written) - Guatemala
85%/C1
Candidate Background: Skills, Knowledge, and Abilities:
Min/Preferred Skills, Knowledge, Abilities and Experience
Minimum Basic knowledge in Supply Chain management domain
Minimum Intermediate communication skills, should handle client calls and emails
Minimum Flexible to NAO/EMEA shift time
Minimum Quick response and action on client concerns, problem solving
Minimum Creative/innovative thinking
Preferred Basic knowledge in MS Office

Must Have Skill

Customer Satisfaction Management

Good to Have Skill

Other Requirements

📌 Process Associate (Chennai)
🏢 HCLTech
📍 Chennai