- Handle after-sales service operations and technical support across the assigned territory in Gujarat.
- Provide technical assistance and troubleshooting support to dealers and customers.
- Coordinate with the dealer service network to ensure effective service operations.
- Conduct regular dealer visits and monitor service performance.
- Resolve technical complaints related to tractors and agricultural machinery.
- Support warranty claim management, verification and settlement processes.
- Conduct product demonstrations, service camps and customer awareness programmers.
- Provide technical training to dealer service engineers and mechanics.
- Monitor customer satisfaction, service quality and complaint resolution TAT.
- Ensure availability and effective management of spare parts through the dealer network.
- Collect field feedback and coordinate with R&D;, Quality and Manufacturing teams for product improvements.
- Maintain service reports, warranty records, customer complaint data and other MIS.
- Monitor dealer performance and implement service improvement initiatives.
- Support current product launches and ensure service readiness across the assigned territory.

📌 Engineer - After Sales & Service (Gujarat) (Rajkot)
🏢 Captain Tractors
📍 Rajkot