Job highlights

- Insights,Measurement and Change Define and monitor employee experience,service quality,and improvement of KPIs.
- certification is preferred.
- Employee Experience Continuous Improvement Lead . Job Summary .
- The Employee Experience Continuous Improvement Lead improves how employees experience IT services and internal processes

Employee Experience Continuous Improvement Lead Job Summary The Employee Experience Continuous Improvement Lead improves how employees experience IT services and internal processes. The role turns employee feedback, service performance data and operational pain points into practical, measurable improvements. Working across IT and business functions, the position leads service-quality reviews, root-cause analysis and cross-functional improvement initiatives, with a strong focus on sustainable adoption and business outcomes.

What will you be doing

- Employee Experience and Service Quality Own the review of negative satisfaction surveys and other employee feedback relating to IT services.
- Coordinate fact-based reviews with service owners, identify root causes and agree on corrective or service-recovery actions.
- Analyze recurring themes across employee feedback, service interactions and key employee journeys, including onboarding, offboarding, access, and support.
- Advocate for clear, consistent and user-friendly service experiences, communications and processes.
- Continuous Improvement Lead cross-functional improvement initiatives from problem definition through implementation and benefits review.
- Facilitate process mapping, root-cause analysis, and solution-design workshops.
- Apply Lean, Six Sigma, ITIL or comparable methods to simplify processes, reduce waste, and improve quality.
- Partner with service and process owners to prioritize actions,



manage dependencies, and sustain improvements.
- Insights, Measurement and Change Define and monitor employee experience, service quality, and improvement of KPIs.
- Prepare concise trend reports and recommendations for leadership and service owners.
- Track improvement commitments, benefits, and post-implementation outcomes.
- Support communications, readiness, training, and stakeholder engagement for process changes.
- Role Boundaries The role focuses on employee experience, service quality, and continuous improvement, not system delivery.
- Technology platforms are used as information or workflow sources when relevant.

Who are You

1. 3-5 years of experience in continuous improvement, employee or customer experience, service quality, operational excellence, process management, or business transformation.
2. Demonstrated success leading cross-functional improvement initiatives and influencing without direct authority.
3. Experience analyzing qualitative feedback and operational data, conducting root-cause analysis, and translating findings into action.
4. Advanced English proficiency, both written and spoken.
5. Working knowledge of Lean, Six Sigma or ITIL; certification is preferred.
6. Experience with survey analysis, KPI reporting, or tools such as Power BI, ServiceNow is an advantage.

What competencies will you need

1. Ability to perform data analysis and use statistical tools.
2. Ability to communicate complex problems in plain language.
3. Solid facilitation, stakeholder management, written communication, and presentation skills.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Employee Experience & Continuous Improvement Lead (Bengaluru)
🏢 Element Solutions
📍 Bengaluru